At a Glance
- Tasks: Lead a team to deliver exceptional customer service and support Universal Credit operations.
- Company: Join the Department for Work and Pensions, making a real difference in communities.
- Benefits: Enjoy competitive salary, pension, flexible working, and professional development opportunities.
- Other info: Fast-paced environment with opportunities for career growth and community impact.
- Why this job: Be at the forefront of public service, helping people change their lives for the better.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
The predicted salary is between 36000 - 60000 £ per year.
You should not apply for the role in this location you unless you are prepared to travel or re-locate to at your own expense. Candidates who are made an offer and decline or are unable to take up post within a reasonable timeframe will be withdrawn from the campaign.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
About the job
Job summary
- Do you have a passion for delivering exceptional customer service, helping positively change lives in your local community?
- Do you enjoy working full time on site, leading and coaching a team to deliver quality service in a face-to-face office environment?
- Are you looking for a public service leadership role at the centre of operations, leading the delivery of Universal Credit on the high street?
If so, we would like to hear from you!
As part of the DWP Operational Deliveryyou will be at the heart of DWP’s front line operations helping to change people lives in our communities from around the 20 million plus customer base.
DWP is responsible for:
- helping people to move into work and supporting those already in work to progress, with the aim of increasing overall workforce participation
- helping people to plan and save for later life, while providing a safety net for those who need it now
- providing effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society
- improving experience of our services while maximising value for money for the taxpayer
This rewarding role in Universal Credit operations offers a range of benefits including competitive salary, pension, flexible working, employee discount schemes, and a range of development programmes including professional learning and accreditation.
About us - Department for Work and Pensions GOV.UK
Please ensure you read all the process information for this campaign as we are conducting a voluntary assessment trial and there are additional elements to be aware of. We would be grateful if you would participate in this to help to shape our future recruitment processes aiming to improve our candidate experience.
Operational Leadership
Operational Leaders are accountable for creating an environment to support the flexible, effective, personalised delivery of customer service to those receiving support via Universal Credit.
You will lead a team of 12-15 Jobcentre colleagues – potentially across multiple sites - to support a caseload of customers to move closer to, or into work, ensuring performance measures are achieved and quality standards are met.
You will be office-based (these are not hybrid / home-working roles), with travel between Jobcentres and within the community required.
This is a fast-paced role, where you will be faced with challenging circumstances whilst supporting some of the most vulnerable in our society, requiring resilience and strong, adaptable leadership skills.
Leadership behaviours that show a caring, inclusive, flexible, adaptable approach will be key to your success. Enabling your teams to explore options and identify solutions to achieve successful business outcomes is critical for this role.
You will gain knowledge of the local labour market and sustain various relationships across the organisation, other government departments, and partner organisations to support the effectiveness of your team and the service provided to customers.
You will also take into account the impact of devolution in Scotland.
You will be responsible for managing the workload of your team and undertaking first line manager tasks such as regular discussions with your team members relating to wellbeing, performance, development, and career aspirations. Your role also includes applying and making decisions in line with DWP People Policies.
Universal Credit Operational Leader - Scotland (Ref: 748) in Glenrothes employer: Government Recruitment Service
The Department for Work and Pensions (DWP) is an exceptional employer, offering a rewarding opportunity to lead a dedicated team in delivering vital Universal Credit services within the community. With a strong focus on employee development, competitive benefits including a pension scheme and flexible working options, and a commitment to fostering an inclusive work culture, DWP empowers its staff to make a meaningful impact on the lives of individuals and families across Scotland. Join us in this pivotal role where your leadership can truly change lives while enjoying the support and growth opportunities that come with being part of a leading public service organisation.
Contact Details:
Government Recruitment Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Universal Credit Operational Leader - Scotland (Ref: 748) in Glenrothes
✨Tip Number 1
Get to know the company! Research the Department for Work and Pensions and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in people's lives.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the team culture, which can give you an edge when it comes to interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your experience effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest updates and resources that can help you throughout the process.
We think you need these skills to ace Universal Credit Operational Leader - Scotland (Ref: 748) in Glenrothes
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’s important to understand what we’re looking for in a candidate, especially regarding the travel and relocation requirements.
Tailor Your Application:When writing your application, don’t just send a generic CV and cover letter. We want to see how your skills and experiences align with the role of Universal Credit Operational Leader. Highlight your leadership experience and customer service skills!
Show Your Passion for Community Service:We’re all about making a positive impact in our communities. Make sure to express your passion for helping others and how you can contribute to improving lives through this role. Share any relevant experiences that showcase this!
Apply Through Our Website:To ensure your application is considered, please apply directly through our website. This way, we can keep track of your application and get back to you as soon as possible. Good luck!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Make sure you understand the role of an Operational Leader in Universal Credit. Familiarise yourself with DWP's mission and values, and be ready to discuss how your experience aligns with their goals. This shows you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities, especially in challenging situations. Think about times when you've led a team through tough circumstances or helped someone achieve their career aspirations. This is crucial for demonstrating your fit for the role.
✨Emphasise Customer Service
Since this role is all about delivering exceptional customer service, be ready to share specific instances where you've positively impacted customers' lives. Discuss how you can help vulnerable individuals and improve their experiences with Universal Credit.
✨Be Ready to Discuss Adaptability
Given the fast-paced nature of the job, prepare to talk about how you've adapted to change in previous roles. Highlight your resilience and flexibility, as these traits are essential for leading a team in a dynamic environment like the DWP.
