At a Glance
- Tasks: Lead a team to deliver exceptional Universal Credit services in your community.
- Company: Join the Department for Work and Pensions, making a real difference in people's lives.
- Benefits: Enjoy competitive salary, pension, flexible working, and professional development opportunities.
- Other info: Fast-paced environment with opportunities for career growth and community impact.
- Why this job: Be at the forefront of public service, helping individuals move closer to work.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
The predicted salary is between 36000 - 60000 £ per year.
Important notice
You should not apply for the role in this location you unless you are prepared to travel or re-locate to at your own expense. Candidates who are made an offer and decline or are unable to take up post within a reasonable timeframe will be withdrawn from the campaign.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
About the job
Job summary
- Do you have a passion for delivering exceptional customer service, helping positively change lives in your local community?
- Do you enjoy working full time on site, leading and coaching a team to deliver quality service in a face-to-face office environment?
- Are you looking for a public service leadership role at the centre of operations, leading the delivery of Universal Credit on the high street?
If so, we would like to hear from you!
As part of the DWP Operational Deliveryyou will be at the heart of DWP’s front line operations helping to change people lives in our communities from around the 20 million plus customer base.
DWP is responsible for:
- helping people to move into work and supporting those already in work to progress, with the aim of increasing overall workforce participation
- helping people to plan and save for later life, while providing a safety net for those who need it now
- providing effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society
- improving experience of our services while maximising value for money for the taxpayer
This rewarding role in Universal Credit operations offers a range of benefits including competitive salary, pension, flexible working, employee discount schemes, and a range of development programmes including professional learning and accreditation.
About us - Department for Work and Pensions GOV.UK
Please ensure you read all the process information for this campaign as we are conducting a voluntary assessment trial and there are additional elements to be aware of. We would be grateful if you would participate in this to help to shape our future recruitment processes aiming to improve our candidate experience.
Role details
Operational Leaders are accountable for creating an environment to support the flexible, effective, personalised delivery of customer service to those receiving support via Universal Credit.
You will lead a team of 12-15 Jobcentre colleagues – potentially across multiple sites - to support a caseload of customers to move closer to, or into work, ensuring performance measures are achieved and quality standards are met.
You will be office-based (these are not hybrid / home-working roles), with travel between Jobcentres and within the community required.
This is a fast-paced role, where you will be faced with challenging circumstances whilst supporting some of the most vulnerable in our society, requiring resilience and strong, adaptable leadership skills.
Leadership behaviours that show a caring, inclusive, flexible, adaptable approach will be key to your success. Enabling your teams to explore options and identify solutions to achieve successful business outcomes is critical for this role.
You will gain knowledge of the local labour market and sustain various relationships across the organisation, other government departments, and partner organisations to support the effectiveness of your team and the service provided to customers.
You will also take into account the impact of devolution in Scotland.
You will be responsible for managing the workload of your team and undertaking first line manager tasks such as regular discussions with your team members relating to wellbeing, performance, development, and career aspirations. Your role also includes applying and making decisions in line with DWP People Policies.
Universal Credit Operational Leader - Scotland (Ref: 748) employer: Government Recruitment Service
The Department for Work and Pensions (DWP) is an exceptional employer, offering a rewarding opportunity to lead a dedicated team in delivering vital Universal Credit services within the community. With a strong focus on employee development, competitive benefits, and a supportive work culture, DWP empowers its staff to make a meaningful impact on the lives of individuals while fostering personal growth and resilience in a dynamic environment. Join us in making a difference where your leadership can truly change lives.
Contact Details:
Government Recruitment Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Universal Credit Operational Leader - Scotland (Ref: 748)
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Government Recruitment Service, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Government Recruitment Service and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Universal Credit Operational Leader - Scotland (Ref: 748)
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Government Recruitment Service and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Government Recruitment Service
✨Get to Know Public Sector Values
Before your interview with Government Recruitment Service, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Government Recruitment Service.
