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For Companies At a Glance
- Tasks: Support customers in claiming benefits and finding jobs through face-to-face and digital interactions.
- Company: Join the Department for Work and Pensions, the UK's largest public service department.
- Benefits: Enjoy a rewarding career with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: No specific qualifications required; just a passion for helping others and good communication skills.
- Other info: Welsh language skills are desirable for roles based in Wales.
The predicted salary is between 30000 - 42000 £ per year.
This campaign has roles available in several locations. Whilst you are able to select up to 3 location preferences, this is not mandatory and you should not choose any locations you are not prepared to travel or re-locate to at your own expense. Candidates who are made an offer for any of locations they have expressed a preference for and decline or are unable to take up post within a reasonable timeframe will be withdrawn from the campaign.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
About the job
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK\’s biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.
DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.
The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.
If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you!
About us – Department for Work and Pensions GOV.UK
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.
Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.
As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.
If you\’re looking for a job that makes a clear difference to people\’s lives, a Work Coach role in DWP could be just what you are looking for.
Key Accountabilities
The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:
- Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
- Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services
- Building positive relationships with customers that encourages, motivates, and builds trust.
- Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
- Making timely decisions, based on customer needs, and referring them to appropriate help and support.
- Be accountable for performance and management of your caseload.
For roles based in Wales the ability to speak Welsh is desirable
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Universal Credit Job Centre - Work Coach - Wales (Ref: 744) employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Universal Credit Job Centre - Work Coach - Wales (Ref: 744)
✨Tip Number 1
Familiarise yourself with the specific needs of the communities in Wales. Understanding local employment trends and challenges will help you connect better with customers and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your Welsh language skills if you're not already fluent. Being able to communicate in Welsh can set you apart from other candidates and show your dedication to serving the local community.
✨Tip Number 3
Network with current or former Work Coaches, especially those in Wales. They can provide valuable insights into the role and share tips on how to excel in the position.
✨Tip Number 4
Prepare for potential situational questions during the interview. Think about scenarios where you've demonstrated empathy, problem-solving, and customer service skills, as these are crucial for a Work Coach.
We think you need these skills to ace Universal Credit Job Centre - Work Coach - Wales (Ref: 744)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Work Coach position. Tailor your application to highlight relevant experiences that demonstrate your ability to support customers effectively.
Location Preferences: If you have specific location preferences, ensure they are realistic and that you are prepared to travel or relocate at your own expense. Clearly state your preferences in your application, but only include locations you are genuinely willing to consider.
Highlight Relevant Skills: Emphasise skills that align with the role, such as customer service, empathy, and problem-solving abilities. Provide examples from your past experiences that showcase how you have successfully supported individuals in challenging situations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a role that involves direct customer interaction.
How to prepare for a job interview at Government Recruitment Service
✨Research the DWP and Its Values
Before your interview, take some time to understand the Department for Work and Pensions (DWP) and its commitment to inclusivity and support. Familiarise yourself with their mission and values, as this will help you align your answers with what they stand for.
✨Prepare for Scenario-Based Questions
As a Work Coach, you'll need to demonstrate empathy and problem-solving skills. Prepare for scenario-based questions that may ask how you would handle specific customer situations. Think of examples from your past experiences where you've successfully supported individuals in challenging circumstances.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, make sure to articulate your thoughts clearly and listen actively. Highlight any experience you have in building relationships with customers or colleagues, as this will be crucial in your role as a Work Coach.
✨Discuss Your Knowledge of Local Employment Opportunities
Demonstrating an understanding of local job markets and employment opportunities can set you apart. Be prepared to discuss how you would go about researching these opportunities and how you would use this knowledge to assist your clients effectively.