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For Companies At a Glance
- Tasks: Support customers in claiming benefits and finding jobs through face-to-face and digital interactions.
- Company: Join the DWP, the UK's largest public service department dedicated to welfare and support.
- Benefits: Enjoy a rewarding career with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: No specific qualifications required; empathy and dedication are key!
- Other info: Welsh language skills are desirable for roles based in Wales.
The predicted salary is between 28800 - 48000 £ per year.
This campaign has roles available in several locations. Whilst you are able to select up to 3 location preferences, this is not mandatory and you should not choose any locations you are not prepared to travel or re-locate to at your own expense. Candidates who are made an offer for any of locations they have expressed a preference for and decline or are unable to take up post within a reasonable timeframe will be withdrawn from the campaign.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
About the job
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK\’s biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.
DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.
The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.
If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you!
About us – Department for Work and Pensions GOV.UK
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.
Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.
As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.
If you\’re looking for a job that makes a clear difference to people\’s lives, a Work Coach role in DWP could be just what you are looking for.
Key Accountabilities
The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:
- Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
- Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services
- Building positive relationships with customers that encourages, motivates, and builds trust.
- Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
- Making timely decisions, based on customer needs, and referring them to appropriate help and support.
- Be accountable for performance and management of your caseload.
For roles based in Wales the ability to speak Welsh is desirable
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Universal Credit Job Centre - Work Coach - Wales (Ref: 744) employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Universal Credit Job Centre - Work Coach - Wales (Ref: 744)
✨Tip Number 1
Familiarise yourself with the specific needs of the communities in Wales. Understanding local employment trends and challenges will help you connect better with customers and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your knowledge of Universal Credit and other benefits. Being well-versed in these areas will allow you to provide accurate advice and support to customers, showcasing your expertise during interviews.
✨Tip Number 3
Practice your interpersonal skills, as the role requires building trust and rapport with customers. Consider role-playing scenarios with friends or family to enhance your ability to empathise and communicate effectively.
✨Tip Number 4
If you speak Welsh, make sure to highlight this in your discussions. It can be a significant advantage in connecting with local customers and demonstrates your dedication to inclusivity in the workplace.
We think you need these skills to ace Universal Credit Job Centre - Work Coach - Wales (Ref: 744)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Work Coach position. Tailor your application to highlight relevant experiences that demonstrate your ability to support customers effectively.
Location Preferences: If you have specific location preferences, make sure to select them wisely. Only choose locations you are willing to travel to or relocate for, as this will be considered during the selection process.
Highlight Relevant Skills: Emphasise skills that align with the role, such as customer service, empathy, and problem-solving abilities. Provide examples from your past experiences that showcase how you've successfully supported individuals in challenging situations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a role that involves direct customer interaction.
How to prepare for a job interview at Government Recruitment Service
✨Research the DWP and the Role
Before your interview, take some time to understand the Department for Work and Pensions (DWP) and the specific responsibilities of a Work Coach. Familiarise yourself with their mission, values, and the services they provide. This will help you demonstrate your genuine interest in the role and how you can contribute.
✨Showcase Your Empathy and Communication Skills
As a Work Coach, you'll be working closely with individuals facing challenging situations. Be prepared to share examples from your past experiences that highlight your ability to empathise and communicate effectively. This will show the interviewers that you possess the essential qualities needed for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during your interview that assess your problem-solving skills and judgement. Think about potential challenges you might face as a Work Coach and how you would handle them. Practising your responses will help you feel more confident and articulate during the interview.
✨Discuss Your Knowledge of Local Employment Opportunities
Since the role involves helping customers find suitable job opportunities, it's beneficial to demonstrate your knowledge of local employment trends and resources. Research the job market in the areas you're applying for and be ready to discuss how you would assist customers in navigating these opportunities.