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For Companies At a Glance
- Tasks: Support individuals in finding jobs and navigating benefits with empathy and guidance.
- Company: Join the Department for Work and Pensions, the UK's largest public service department.
- Benefits: Enjoy a rewarding career with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives by helping them achieve financial independence.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic role with diverse daily challenges and a focus on inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
This campaign has roles available in several locations. Whilst you are able to select up to 3 location preferences, this is not mandatory and you should not choose any locations you are not prepared to travel or re-locate to at your own expense. Candidates who are made an offer for any of locations they have expressed a preference for and decline or are unable to take up post within a reasonable timeframe will be withdrawn from the campaign.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
About the job
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK\’s biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.
DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.
The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.
If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you!
About us – Department for Work and Pensions GOV.UK
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.
Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.
As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.
If you\’re looking for a job that makes a clear difference to people\’s lives, a Work Coach role in DWP could be just what you are looking for.
Key Accountabilities
The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:
- Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
- Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services
- Building positive relationships with customers that encourages, motivates, and builds trust.
- Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
- Making timely decisions, based on customer needs, and referring them to appropriate help and support.
- Be accountable for performance and management of your caseload.
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Universal Credit Job Centre - Work Coach - Southern England (Ref: 745) employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Universal Credit Job Centre - Work Coach - Southern England (Ref: 745)
✨Tip Number 1
Get to know the DWP and its values! Research what they stand for and how they support their customers. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! As a Work Coach, you'll be interacting with various customers daily. Role-play common scenarios with friends or family to build your confidence in providing support and advice.
✨Tip Number 3
Network like a pro! Connect with current or former DWP employees on LinkedIn. They can offer insights into the role and the application process, plus it shows your commitment to understanding the workplace culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest roles and updates directly from the source. Don’t miss out!
We think you need these skills to ace Universal Credit Job Centre - Work Coach - Southern England (Ref: 745)
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about helping others.
Tailor Your Application: Make sure to customise your application for the Work Coach role. Highlight your relevant skills and experiences that align with the job description. This shows us that you understand the role and are genuinely interested.
Showcase Your Empathy: As a Work Coach, empathy is key. Use your application to demonstrate how you've supported others in challenging situations. Share specific examples that illustrate your ability to connect with people and provide meaningful support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Work Coach role and its responsibilities. Familiarise yourself with the key accountabilities mentioned in the job description, such as providing support for Universal Credit and building positive relationships with customers. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Empathy Skills
As a Work Coach, empathy is crucial. Prepare examples from your past experiences where you've successfully supported individuals through challenging situations. Highlight how you’ve used compassion and understanding to motivate others, as this aligns perfectly with the DWP's values of delivering exceptional service.
✨Research Local Employment Opportunities
Since the role involves developing knowledge of local employment opportunities, do some research on the job market in the areas you're applying for. Be ready to discuss specific local employers or industries that are hiring, and how you can assist customers in connecting with these opportunities.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the challenges faced by Work Coaches. This not only shows your enthusiasm for the role but also helps you gauge if the position is the right fit for you.