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For Companies At a Glance
- Tasks: Support individuals in finding jobs and accessing financial assistance.
- Company: Join the UK's largest public service department, DWP.
- Benefits: Make a real difference in people's lives while enjoying job security.
- Why this job: Empower others towards financial independence and personal growth.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Dynamic role with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
This campaign has roles available in several locations. Whilst you are able to select up to 3 location preferences, this is not mandatory and you should not choose any locations you are not prepared to travel or re-locate to at your own expense. Work Coaches are office-based roles where you will need to attend in person every working day so please consider this fully when selecting you preferences. Candidates who are made an offer for any of locations they have expressed a preference for and decline or are unable to take up post within a reasonable timeframe will be withdrawn from the campaign.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
About the job
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK\’s biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.
DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.
The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.
If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you!
About us – Department for Work and Pensions GOV.UK
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.
Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.
As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.
If you\’re looking for a job that makes a clear difference to people\’s lives, a Work Coach role in DWP could be just what you are looking for.
Key Accountabilities
The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:
- Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
- Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services
- Building positive relationships with customers that encourages, motivates, and builds trust.
- Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
- Making timely decisions, based on customer needs, and referring them to appropriate help and support.
- Be accountable for performance and management of your caseload.
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Universal Credit Job Centre - Work Coach - Merseyside and Cheshire (Ref: 747) employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Universal Credit Job Centre - Work Coach - Merseyside and Cheshire (Ref: 747)
✨Tip Number 1
Get to know the company! Research the Department for Work and Pensions and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to the Work Coach role. Think about how you can demonstrate your empathy and problem-solving skills, as these are key in helping customers navigate their challenges.
✨Tip Number 3
Network like a pro! Connect with current or former DWP employees on LinkedIn. They can provide insights into the role and the work culture, plus it shows your proactive attitude towards landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest roles and updates directly from the source. Don’t miss out!
We think you need these skills to ace Universal Credit Job Centre - Work Coach - Merseyside and Cheshire (Ref: 747)
Some tips for your application 🫡
Be Clear and Concise: When filling out your application, keep it straightforward. We want to see your skills and experiences without wading through unnecessary fluff. Stick to the point and make sure every word counts!
Tailor Your Application: Make sure to customise your application for the Work Coach role. Highlight relevant experiences that showcase your customer service skills and ability to support individuals in challenging situations. We love seeing how you connect your background to what we do!
Show Your Passion: Let your enthusiasm shine through! We’re looking for candidates who genuinely care about making a difference in people’s lives. Share why you’re excited about the Work Coach role and how you can contribute to our mission at DWP.
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and the application process right there!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Work Coach role and its responsibilities. Familiarise yourself with the key accountabilities mentioned in the job description, such as providing support for Universal Credit and building relationships with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy Skills
As a Work Coach, empathy is crucial. Prepare examples from your past experiences where you've demonstrated compassion and understanding towards others. Think about situations where you helped someone through a tough time or provided tailored support. This will highlight your ability to connect with customers and make a positive impact on their lives.
✨Research Local Employment Opportunities
Since the role involves developing knowledge of local employment opportunities, do some research on the job market in the areas you're applying for. Be ready to discuss specific companies or sectors that are hiring and how you can assist customers in finding suitable roles. This shows initiative and a proactive approach to the job.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only demonstrates your interest but also helps you gauge if the company culture aligns with your values.