The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate.
We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.
The GPA is redefining how the public sector manages and delivers printing at OFFICIAL. By replacing legacy infrastructure with a modern, multi-tenant cloud based service, GovPrint has reshaped the way central government prints and established a brand-new blueprint for shared printing across the wider public sector.
The architecture, commercial mechanisms, and operating model developed for GovPrint hold the potential to help transform how the Civil Service works. The platform already supports almost 100,000 civil servants across over 600 locations and has resulted in significant savings.
With the flexibility to innovate rapidly and drive real market change, the GovPrint team is entering a critical phase. As the Senior Product Manager leading GovPrint within the GPA PropTech directorate, you will take strategic and operational leadership of the service. You will be instrumental in defining its long-term vision, scaling customer adoption across Other Government Departments (OGDs), managing a complex supplier ecosystem, and driving financial self-sufficiency.
This dynamic, high-profile role offers an ambitious product leader significant influence, proving your ability to scale a complex technology service.
Key Responsibilities
Product Strategy & Lifecycle Management (DDaT: Product Ownership & Lifecycle)
Lead the GovPrint service through all product lifecycle phases - from discovery, development, and delivery to continuous improvement.
Develop, communicate, and maintain the product vision, roadmap, and strategy
Prioritize delivery backlogs and make evidence-based decisions driven by value, user needs, and overall quality.
Ensure full compliance with central government IT standards, accessibility, information security, and policy requirements.
Defining functional requirements and SLAs in alignment with GPA standards defining functional requirements and SLAs in alignment with GPA standards.
Financial Sustainability & Commercial Management (DDaT: Financial Management Commercial Awareness)
Manage the commercial recharge mechanism and income targets to transition GovPrint to a self-funding model.
Track print volume trends, operational overheads, and cost-recovery metrics to inform pricing models, commercial business cases, and controlled margin recovery.
Drive the commercial strategy including supporting procurement of new services and suppliers onboarding for new print and document management providers.
Data Assurance & Operational Quality (DDaT: Operational & Data Management)
Establish independent data verification processes to validate client print volumes and billing data against supplier reports.
Improve data accuracy across client departments to guarantee transparent recharges, accurate margin tracking, and robust audit trails.
Work with suppliers to manage the deployment and delivery of the service to meet contractual targets.
Leadership & Team Transition (DDaT: Leadership & Working in Agile)
Collaborate closely with Delivery Managers, User Researchers, Technical Architects, Commercial Leads, and external suppliers in a multidisciplinary environment.
Partner with the incumbent service contractor to establish operational oversight, managing a smooth transition plan to long-term Civil Service resourcing for the team.
Champion digital ways of working and agile methodologies within physical infrastructure and PropTech initiatives.
This role is defined by the DDAT framework for Senior Product Managers: https://ddat-capability-framework.service.gov.uk/role/product-manager#senior-product-manager
Essential requirements
The Proptech team is operating as a set of multi-disciplinary service teams, your role as a Senior Product Manager For GovPrint is critical to the effective operation of these teams:Apply proven product management techniques to large-scale print management and IT infrastructure services.Apply agile principles and philosophy across a range of complex operational and delivery challenges.Work collaboratively with key service roles—particularly Delivery Managers, User Researchers, and Technical Architects—to align technical roadmaps with user needs.Manage high-value supplier relationships (e.g., Xerox), driving commercial onboarding, SLA definition, and performance management.Oversee financial recharge mechanisms, data assurance protocols, and margin tracking to ensure commercial self-sufficiency.Champion user-centric and product-centric development across the civil estate.Experience & Technical SkillsEssential Criteria:Proven experience in product management for IT infrastructure or shared business services, preferably within a government or public sector environment.Strong understanding and practical experience of agile delivery principles, behaviours, and frameworks.Excellent stakeholder engagement and communication skills with a proven ability to manage complex relationships across internal teams, suppliers and external stakeholders including client departments (OGDs).Experience in creating and managing product roadmaps, prioritising functionality, features and updates, communicating product plans to both internal and external stakeholders.Experience of building a product strategy and vision, and integrating products appropriately into the business and wider organisational strategies.Experience developing user-centric business cases and measuring financial and operational benefits by linking delivery back to strategic business outcomes.Experience managing service recharge models, income margin targets, and cost-recovery metrics to ensure financial sustainability.Experience establishing data validation and quality control mechanisms to verify client service volumes against supplier billing reports (e.g., print telemetry vs. client charges) for robust audit trails.Proven ability to manage strategic supplier relationships and define and track technical/functional SLAs (working closely with relevant Contract Managers and Commercial).Ability to lead service teams through operational transitions, migrating delivery from incumbent contractors to civil service teams.Desirable Criteria:Experience delivering shared IT infrastructure, document management, or print services across multi-tenant sites.Familiarity with government DDaT standards, IT security policies, and public sector procurement/commercial frameworks.Qualifications and AccreditationsDesirable Criteria:Gold Standard: Chartered IT Professional (CITP) or equivalent qualification in IT & Data Management.Recognized Product Management or Agile certifications (e.g., AgilePM, Certified Scrum Product Owner, or Practitioner level equivalent)
Proud member of the Disability Confident employer scheme
489464 - Senior Product Manager
Company: Government Recruitment Service Salary: £58,478 to £64,743 a year Hours: Full-time Location: Swindon Working pattern: Hybrid - 2 days remote Job type: Permanent Posting date: 11 Nov 2026 Closing date: 26 Nov 2026
Summary
Job summary
The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate.
We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.
Job description
The GPA is redefining how the public sector manages and delivers printing at OFFICIAL. By replacing legacy infrastructure with a modern, multi-tenant cloud based service, GovPrint has reshaped the way central government prints and established a brand-new blueprint for shared printing across the wider public sector.
The architecture, commercial mechanisms, and operating model developed for GovPrint hold the potential to help transform how the Civil Service works. The platform already supports almost 100,000 civil servants across over 600 locations and has resulted in significant savings.
With the flexibility to innovate rapidly and drive real market change, the GovPrint team is entering a critical phase. As the Senior Product Manager leading GovPrint within the GPA PropTech directorate, you will take strategic and operational leadership of the service. You will be instrumental in defining its long-term vision, scaling customer adoption across Other Government Departments (OGDs), managing a complex supplier ecosystem, and driving financial self-sufficiency.
This dynamic, high-profile role offers an ambitious product leader significant influence, proving your ability to scale a complex technology service.
Key Responsibilities
Product Strategy & Lifecycle Management (DDaT: Product Ownership & Lifecycle)
Lead the GovPrint service through all product lifecycle phases - from discovery, development, and delivery to continuous improvement.
Develop, communicate, and maintain the product vision, roadmap, and strategy
Prioritize delivery backlogs and make evidence-based decisions driven by value, user needs, and overall quality.
Ensure full compliance with central government IT standards, accessibility, information security, and policy requirements.
Defining functional requirements and SLAs in alignment with GPA standards defining functional requirements and SLAs in alignment with GPA standards.
Financial Sustainability & Commercial Management (DDaT: Financial Management Commercial Awareness)
Manage the commercial recharge mechanism and income targets to transition GovPrint to a self-funding model.
Track print volume trends, operational overheads, and cost-recovery metrics to inform pricing models, commercial business cases, and controlled margin recovery.
Drive the commercial strategy including supporting procurement of new services and suppliers onboarding for new print and document management providers.
Data Assurance & Operational Quality (DDaT: Operational & Data Management)
Establish independent data verification processes to validate client print volumes and billing data against supplier reports.
Improve data accuracy across client departments to guarantee transparent recharges, accurate margin tracking, and robust audit trails.
Work with suppliers to manage the deployment and delivery of the service to meet contractual targets.
Leadership & Team Transition (DDaT: Leadership & Working in Agile)
Collaborate closely with Delivery Managers, User Researchers, Technical Architects, Commercial Leads, and external suppliers in a multidisciplinary environment.
Partner with the incumbent service contractor to establish operational oversight, managing a smooth transition plan to long-term Civil Service resourcing for the team.
Champion digital ways of working and agile methodologies within physical infrastructure and PropTech initiatives.
This role is defined by the DDAT framework for Senior Product Managers: https://ddat-capability-framework.service.gov.uk/role/product-manager#senior-product-manager
Proud member of the Disability Confident employer scheme
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489464 - Senior Product Manager in Swindon employer: Government Recruitment Service
The Ministry of Justice is an exceptional employer, offering a dynamic and inclusive work environment where finance professionals can thrive. With a strong commitment to employee development, flexible working options, and a robust pension scheme, the MoJ fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to influence key financial strategies that impact the nation. Located nationally, this role provides the unique advantage of engaging with diverse stakeholders across the UK, making it a rewarding place for those seeking meaningful contributions to public service.
Contact Details:
Government Recruitment Service Recruitment Team
