Are you a confident leader who can motivate and support teams to deliver their best?
Are you passionate about delivering an excellent customer service experience?
Can you communicate clearly and ensure your team receives the right information at the right time?
If so, we’d love to hear from you!
Join a people-focused environment in the Operational Delivery Profession (ODP) where you’ll lead and support your team to achieve their targets, making effective use of resources and encouraging everyone to contribute. You’ll play an important role in driving business improvements and delivering an exceptional service to customers, while creating a positive team culture built around recognition, involvement, development and support, and underpinned by Civil Service values.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at
DVLA roles: DVLA – Home , Civil Service Careers
Operations Leaders are responsible for leading team leaders and their teams in a fast-paced customer environment, balancing customer demand, quality, service performance, employee engagement and continuous improvement. The role requires the ability to analyse performance information, make evidence-based decisions and lead through periods of organisational change.
Your responsibilities will include, but aren’t limited to:
- Effectively manage and lead your area, building a high-performance culture and taking overall responsibility for performance outcomes.
- Monitor and analyse operational performance data for your area to identify trends and issues, making strategic recommendations and developing plans that support business delivery, considering the impact on the wider business.
- Build your team's change management capabilities by raising awareness of our digital agenda, leading colleagues through periods of change, and providing clear communication and support during transitions.
- Coach and develop your team to deliver high-quality outcomes, identifying and nurturing talent within the team to support career development and succession planning.
- Collaborate across departments and with external partners, developing productive working relationships to align operational delivery with strategic objectives.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards.
For further information on the role, please read the role profile.Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process
Operations Leader in Swansea employer: Government Recruitment Service
The Ministry of Justice is an exceptional employer, offering a dynamic and inclusive work environment where finance professionals can thrive. With a strong commitment to employee development, flexible working options, and a robust pension scheme, the MoJ fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to influence key financial strategies that impact the nation. Located nationally, this role provides the unique advantage of engaging with diverse stakeholders across the UK, making it a rewarding place for those seeking meaningful contributions to public service.
Contact Details:
Government Recruitment Service Recruitment Team
