At a Glance
- Tasks: Support individuals in finding financial independence through tailored coaching and job search advice.
- Company: Join the UK's largest public service department committed to inclusivity.
- Benefits: Rewarding role with opportunities for personal growth and making a real difference.
- Other info: Diverse role with daily challenges and the chance to build meaningful relationships.
- Why this job: Empower others while developing your skills in a dynamic, supportive environment.
- Qualifications: Strong communication skills and a passion for helping others succeed.
The predicted salary is between 24000 - 28000 € per year.
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.
The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day. As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress. Work Coaches are customer‑focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.
As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
Key Accountabilities
The Work Coach role is wide‑ranging and diverse. You will be working with customers, employers and colleagues through a combination of face‑to‑face, digital and telephone contact daily on site in DWP estate. Some of the main activities are set out below:
- Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
- Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
- Building positive relationships with customers that encourages, motivates, and builds trust.
- Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
- Making timely decisions, based on customer needs, and referring them to appropriate help and support.
- Be accountable for performance and management of your caseload.
Universal Credit Job Centre - Work Coach - South England (Ref: 759) in Surrey employer: Government Recruitment Service
The Department for Work and Pensions (DWP) is an exceptional employer, offering a rewarding Work Coach role in South England that allows you to make a meaningful impact on individuals' lives. With a strong commitment to inclusivity and employee development, DWP fosters a supportive work culture where you can grow professionally while helping others achieve financial independence. Enjoy the benefits of working in a dynamic environment that values empathy, collaboration, and community engagement.
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Universal Credit Job Centre - Work Coach - South England (Ref: 759) in Surrey
✨Tip Number 1
Get to know the DWP inside out! Familiarise yourself with their services and values. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely understands their mission.
✨Tip Number 2
Practice your people skills! As a Work Coach, you'll be dealing with all sorts of customers. Role-play different scenarios with friends or family to build your confidence in handling various situations with empathy and compassion.
✨Tip Number 3
Network like a pro! Connect with current or former DWP employees on LinkedIn. They can provide insider tips and maybe even refer you for the role. Plus, it shows you're proactive and serious about landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there, so don’t miss out on the chance to land your dream job with us!
We think you need these skills to ace Universal Credit Job Centre - Work Coach - South England (Ref: 759) in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Work Coach role. Highlight your experience in customer service and any relevant skills that show you can support individuals through challenging times.
Show Your Empathy:In your application, let us see your compassionate side! Share examples of how you've helped others in difficult situations, as this is key for a Work Coach who needs to build trust with customers.
Be Clear and Concise:Keep your writing straightforward and to the point. We want to see your qualifications and experiences without wading through unnecessary fluff. Clarity is crucial!
Apply Through Our Website:Don’t forget to submit your application through our official website. It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Familiarise yourself with the Department for Work and Pensions (DWP) and its role in supporting individuals through Universal Credit and other benefits. Understand the key responsibilities of a Work Coach and be ready to discuss how your skills align with their mission to help customers achieve financial independence.
✨Show Empathy and Compassion
As a Work Coach, you'll be dealing with people during challenging times. Prepare examples from your past experiences where you've demonstrated empathy and compassion. This will show that you can connect with customers on a personal level and provide the support they need.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your judgement and decision-making skills. Think about how you would handle various customer situations, such as someone struggling to find work or needing additional support. Practising these scenarios can help you articulate your thought process clearly.
✨Highlight Your Customer-Focused Approach
The role is all about building positive relationships with customers. Be prepared to discuss how you've successfully built rapport in previous roles. Share specific examples of how you've motivated and encouraged others, as this will demonstrate your dedication to exceptional service.
