Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to achieve operational targets and drive performance improvements.
- Company: Join the Valuation Office Agency, experts in public sector property valuations.
- Benefits: Flexible working arrangements, career development support, and a collaborative environment.
- Why this job: Make a real impact by inspiring your team and enhancing community services.
- Qualifications: Experience in team leadership and a passion for driving performance.
- Other info: Opportunities for travel and overnight stays; embrace a culture of innovation.
The predicted salary is between 36000 - 60000 £ per year.
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales. We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Role Overview
This is a fantastic opportunity for someone who is passionate about leading people and driving performance. As an Operational Manager, you’ll inspire and support a team to deliver high-quality services, encourage innovation, and foster a culture of continuous improvement. You’ll play a key role in translating strategic goals into day-to-day operations, managing performance, and ensuring excellent customer outcomes. With a strong focus on collaboration, inclusion, and development, you’ll help shape a positive working environment where individuals and teams can thrive. Willingness to travel and overnight stays may be required on occasions. We are reasonable with our expectations and provide flexible working arrangements to support this need.
Key responsibilities
- To lead and manage a team to achieve key operational delivery targets, including management of HEO Line Managers.
- To recognise and deal with management issues within the team and resolve them quickly and effectively, robustly dealing with performance issues – applying the correct HR principles to process and escalating where appropriate.
- To create and promote an inclusive working environment that values everyone for their individual contributions.
- To engage and support the team through change by communicating the need for change, identifying, and promoting potential benefits, and ensuring the team feel involved in the development of change plans.
- Monitor operational performance of the team against strategic targets and objectives.
- To identify and communicate business needs and robust workforce plans to maximise efficiency, and to manage and mitigate potential risks.
- To encourage innovation within the team to enable continuous improvement suggestions to be captured, evaluated, shared and implemented.
- Quality Assurance of Council Tax products following an initial training period.
- To be confident in holding performance-based conversations to drive productivity within the team.
- To drive and support performance for L3 Apprentices in Council Tax and ensure learners have the correct support for completion of the programme.
Operational Manager in Stoke-on-Trent employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to their goals. This shows you're genuinely interested and ready to be part of their team.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they align with the role of an Operational Manager. Confidence is key, so make sure you’re ready to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way.
We think you need these skills to ace Operational Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operational Manager role. Highlight your leadership experience and how you've driven performance in previous roles. We want to see how you can inspire a team and contribute to our vision!
Showcase Your Values: We value professionalism, integrity, respect, and innovation. When writing your application, share examples that demonstrate these values in action. This will help us see how you align with our culture and mission.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Government Recruitment Service
✨Know the Agency Inside Out
Before your interview, make sure you research the Valuation Office Agency thoroughly. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Leadership Skills
As an Operational Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or driven performance improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Collaboration and Inclusion
The VOA values collaboration and inclusivity, so be ready to discuss how you've fostered these qualities in previous roles. Share specific instances where you've created an inclusive environment or engaged your team during times of change. This will highlight your alignment with their core values.
✨Prepare for Performance Conversations
Since the role involves holding performance-based conversations, think about how you would approach these discussions. Be prepared to talk about your strategies for managing underperformance and how you motivate your team to achieve their targets. This will demonstrate your readiness for the challenges of the role.