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- Tasks: Lead engaging internal communications and improve colleague engagement during service delivery.
- Company: Join the Rural Payments Agency, supporting sustainable agriculture and thriving rural communities.
- Benefits: Competitive salary, opportunities for professional growth, and a chance to make a real impact.
- Other info: Dynamic role with a focus on inclusivity and user-centred services.
- Why this job: Be a key player in enhancing communication and service delivery for frontline teams.
- Qualifications: Experience in leadership, communication strategies, and a passion for continuous improvement.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an experienced leader to undertake a key role within the Service Delivery Directorate at the Rural Payments Agency (RPA). This role is central to improving how we engage with colleagues delivering services and support them in communicating clearly and effectively with customers. You will help ensure that people delivering RPA services feel informed, connected and confident during periods of operational change, policy delivery and system development, and that customers receive clear, timely and easy to understand information that supports successful service outcomes.
The RPA is an executive agency of the UK Department for Environment, Food and Rural Affairs (Defra). We deliver over £2 billion in payments each year to farmers, traders and land managers across England, supporting sustainable agriculture and thriving rural communities. This is a leadership role within the Service Delivery Directorate, working closely with operational leaders, programme teams and digital colleagues.
You will translate complex policies, processes and service changes into clear, structured communications that support operational delivery and customer understanding. You will lead internal communications and engagement activity across service delivery teams, ensuring colleagues understand priorities, processes and changes that affect how services are delivered. You will support senior leaders by providing expert advice on engagement approaches, helping build confidence, consistency and clarity across services.
A key aspect of the role is supporting the RPA’s ambition to deliver accessible, user centred and easy to use services. Working closely with colleagues across the agency, you will help ensure messages are inclusive, clear and supportive, enabling people to understand and confidently use our services. You will also embed a culture of continuous improvement, using insight and evaluation to improve communication effectiveness and support better service outcomes over time.
Responsibilities- Lead the planning and delivery of clear, engaging internal communications for colleagues delivering frontline services across the Service Delivery Directorate.
- Design and use a range of communication channels and tools to reach colleagues across different locations, roles and operational environments.
- Improve colleague engagement by developing inclusive and effective ways to share information during service delivery, transformation and change.
- Plan, deliver and evaluate communication activity that supports operational priorities, service improvements and customer facing change.
- Monitor and evaluate communication effectiveness, using data, feedback and insight to drive continuous improvement.
- Improve communication processes and tools to ensure they are efficient, accessible and user centred, supporting both colleagues and customers.
- Work closely with digital, operational and service design teams to ensure communications align with service journeys and support accessible online services.
- Provide expert advice and guidance to senior leaders on effective engagement approaches during service delivery and change.
- Lead and support a small team, supporting collaboration, inclusivity, capability development and a culture of continuous improvement.
Communications, People Engagement and Continuous Improvement Lead in Somerset employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications, People Engagement and Continuous Improvement Lead in Somerset
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to communications and engagement. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've improved communication processes or engaged teams effectively. Numbers and results speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role you want.
We think you need these skills to ace Communications, People Engagement and Continuous Improvement Lead in Somerset
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since this role is all about clear communication, don’t shy away from demonstrating your writing skills. Use concise language and structure your application in a way that’s easy to read and engaging.
Highlight Leadership Experience: We want to see your leadership chops! Share examples of how you've led teams or projects, especially in contexts similar to the RPA's service delivery environment.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Audience
Before the interview, research the Rural Payments Agency and its mission. Understand their focus on clear communication and engagement. Tailor your responses to show how your experience aligns with their goals of supporting colleagues and customers effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in communication and engagement. Discuss how you've successfully led teams through change and improved processes, as this role requires guiding others during operational shifts.
✨Be Data-Driven
Since the role involves monitoring and evaluating communication effectiveness, come prepared with examples of how you've used data and feedback to drive improvements in past roles. This will demonstrate your ability to embed a culture of continuous improvement.
✨Communicate Clearly and Confidently
Practice articulating complex ideas in simple terms. During the interview, focus on being clear and concise in your answers, reflecting the RPA's commitment to accessible communication. This will showcase your ability to translate complex policies into understandable messages.