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- Tasks: Lead initiatives to enhance customer service and drive continuous improvement.
- Company: Join a forward-thinking organisation focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference in customer experience while collaborating with diverse teams.
- Qualifications: Strong communication skills and experience in stakeholder management.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
The predicted salary is between 48000 - 72000 £ per year.
Responsibilities:
- Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers, promoting a culture of customer satisfaction.
- Managing and working effectively with stakeholders at all levels both internally and externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.
- Effectively communicating and collaborating with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
- Maintaining a working knowledge of projects and change programmes both in the pipeline and in delivery with respect to the specific customer organisation.
- Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services.
- Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
- Representing customers in Service Readiness reviews and assessments, identifying, managing and escalating service risks appropriately.
Senior Service Leader: Automation & Innovation Portfolio in Sheffield employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Leader: Automation & Innovation Portfolio in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current employees in the company you're eyeing, especially those in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding the company's culture and values. Tailor your responses to show how you can enhance customer satisfaction and drive continuous improvement in their services.
✨Tip Number 3
Showcase your flexibility and stakeholder management skills during interviews. Share specific examples of how you've successfully navigated complex situations and reached consensus with diverse teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in joining our team.
We think you need these skills to ace Senior Service Leader: Automation & Innovation Portfolio in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Leader role. Highlight your experience in customer service and stakeholder management, as these are key aspects of the job. We want to see how your skills align with our mission at StudySmarter!
Showcase Your Communication Skills: Since you'll be working with both technical and non-technical stakeholders, it's crucial to demonstrate your ability to communicate effectively. Use clear language and examples in your application that show how you've successfully collaborated with diverse teams in the past.
Highlight Continuous Improvement Initiatives: We love seeing candidates who are proactive about driving change! Share specific examples of initiatives you've led that improved customer services or operational efficiency. This will show us your commitment to innovation and excellence.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Customer Service Inside Out
Make sure you understand the importance of customer satisfaction in the role. Be ready to discuss how you've previously ensured high service levels and how you can promote a culture of customer satisfaction in your new position.
✨Stakeholder Management is Key
Prepare examples of how you've effectively managed stakeholders at various levels. Think about times when you had to adapt your approach to reach consensus and be ready to share those stories during the interview.
✨Communicate Like a Pro
Since you'll be working with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. This will show your ability to bridge gaps and ensure everyone is on the same page.
✨Show Your Continuous Improvement Mindset
Be prepared to discuss initiatives you've led that drove continuous improvement in customer services. Highlight any specific metrics or outcomes that demonstrate your impact, as this will resonate well with the interviewers.
