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- Tasks: Lead research projects to enhance customer experience and satisfaction.
- Company: Join the Home Office, dedicated to building a safe and prosperous UK.
- Benefits: Flexible working hours, professional development opportunities, and a chance to make a real impact.
- Other info: Opportunity for career growth and collaboration with diverse teams.
- Why this job: Be at the forefront of improving customer insights in a vital government department.
- Qualifications: Experience in quantitative research and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter‑terrorism, policing, crime, drugs policy, immigration and passports. Immigration and Citizenship Service (ICS) within Home Office brings together those areas of the business servicing Visas, Passports, Citizenship and Resettlement. Representing a major operational part of the Home Office, we play a vital role in supporting the economy and cultural life of the United Kingdom.
Within ICS, there is a cross‑cutting department, Customer Voice, which is made up of a group of customer experts and the Customer Insight and Experience team for VSI. The Customer Insight and Experience team for VSI focuses on understanding visa customers and gathering insight on their journeys in order to drive change and improve customer satisfaction.
We are recruiting for a curious Senior Customer Insight Manager in the Customer Insight and Experience team. We are looking for a Senior Customer Insight Manager with a passion for data and problem‑solving to lead on a range of primary and secondary research projects exploring customer experience and satisfaction.
Key Responsibilities- Building and maintaining relationships with operational, strategy, and service design colleagues, in order to identify the insight needed to support key decisions.
- Identifying gaps in the customer insight and designing projects to address them, taking responsibility for project management and delivery.
- Knowledge and experience of managing quantitative research projects (including survey design and analysis) beginning to end – including design, AI‑enabled methodologies, data analysis and identifying key insights from the findings.
- Blending and analysing different, often complex, data sources, to create a full picture of the customer.
- Presenting insight in a stimulating and engaging way, drawing on storytelling techniques and communicating a clear set of identifiable actions.
- Creating and maintaining key relationships with stakeholders inside and outside of the Home Office, in order to share best practice.
- Committing to continuous development by attending training, conferences and engaging with insight networks.
- The successful candidate may be required to line‑manage one or more members of the team, depending on the structure at the time.
Working Pattern: This role is available on a full‑time basis. It is also suitable for part‑time working hours, with a minimum requirement to work 30 hours per week due to business requirements.
Senior Customer Insight Manager in Sheffield employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Insight Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the Home Office. A friendly chat can open doors and give you insider info that could make all the difference.
✨Tip Number 2
Prepare for interviews by diving deep into the role and the organisation. Understand their mission and values, and think about how your skills in customer insight can help them achieve their goals. Show them you’re not just another candidate!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it shows you’re genuinely interested in being part of our team at the Home Office.
We think you need these skills to ace Senior Customer Insight Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Insight Manager. Highlight your experience with data analysis and customer insight projects, and don’t forget to mention any relevant methodologies you’ve used!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer experiences and how your skills align with our mission at the Home Office. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex problems in previous roles. We love candidates who can blend data with creativity to drive change, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Customer Insight
Make sure you understand the key responsibilities of the Senior Customer Insight Manager role. Familiarise yourself with the Home Office's mission and how customer insights play a crucial role in improving services. Be ready to discuss specific examples of how you've used data to drive change in previous roles.
✨Showcase Your Research Skills
Prepare to talk about your experience with quantitative research projects. Highlight any specific methodologies you've used, especially AI-enabled techniques. Bring along examples of surveys you've designed or data analyses you've conducted, and be ready to explain how these contributed to actionable insights.
✨Build Relationships
Since this role involves collaborating with various teams, think about how you've successfully built relationships in the past. Be prepared to share stories that demonstrate your ability to work cross-functionally and how you’ve engaged stakeholders to gather insights or implement changes.
✨Engage with Storytelling
Practice presenting insights in a compelling way. The interviewers will want to see how you can communicate complex data clearly and engagingly. Consider preparing a mini-presentation on a past project where you turned data into a story that led to identifiable actions.