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- Tasks: Lead a small admin team and engage with local authorities to support community initiatives.
- Company: Join the Valuation Office Agency, experts in public sector property valuation.
- Benefits: Collaborative environment, career development opportunities, and a chance to make a real impact.
- Why this job: Be part of a team that drives positive change in communities across England and Wales.
- Qualifications: Strong organisational skills and confidence in communication are essential.
- Other info: Dynamic role with opportunities for personal growth and professional development.
The predicted salary is between 30000 - 40000 £ per year.
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales. We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Role Overview
The Local Authority Engagement Team acts as the escalation route for local authorities and drives proactive engagement between the VOA and its partners. We are looking for an enthusiastic and organised individual to join our team. This is a great opportunity to lead a small admin team, manage our shared mailbox and play a key role in supporting our engagement with local authorities. The postholder will work closely with Local Authority Relationship Managers (LARMs) and their senior manager to maintain the team’s insight log and ensure accurate records. They will communicate confidently with local authorities via email and telephone, providing clear and timely responses. The role also involves supporting webinars, partnership meetings, and external events, representing the organisation and contributing to collaborative initiatives. In addition, the postholder will help deliver wider team objectives by identifying emerging themes and sentiment, helping to inform team priorities and direction.
Key responsibilities
- Provide line management for a small team of administrators.
- Support the senior manager in maintaining accurate and timely insight records and document updates.
- Triage the team inbox, ensuring enquiries are responded to within SLA or handed off promptly.
- Respond confidently to local authority enquiries via email and telephone.
- Escalate emerging issues and trends.
- Coordinate internal and external meetings, including minute-taking and follow-up actions.
- Build strong relationships with Local Authority Relationship Managers (LARMs) and understand their role.
- Promote high standards of customer service and operational delivery by:
- Encouraging innovation and continuous improvement.
- Supporting change initiatives and team engagement.
- Providing clear guidance to local authorities on correct processes.
Local Authority Engagement Support Manager in Sheffield employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Authority Engagement Support Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Valuation Office Agency on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to local authority engagement. We should also think about how our past experiences align with their values of professionalism and innovation.
✨Tip Number 3
Showcase our organisational skills! During the interview, we can mention specific examples of how we've successfully managed teams or projects. This will highlight our ability to lead and support others effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can set us apart. And remember, applying through our website gives us a better chance to stand out!
We think you need these skills to ace Local Authority Engagement Support Manager in Sheffield
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about supporting local authorities and engaging with our partners. A bit of personality can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience in administration and team management. We’re looking for someone organised and proactive, so share examples that showcase your skills in these areas. Connect your past roles to the responsibilities mentioned in the job description.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to communication. Use bullet points if necessary to make your key achievements pop, and ensure your writing is free from jargon.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Local Authority Engagement Support Manager. Familiarise yourself with the key tasks like managing a small admin team and responding to local authority enquiries. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Communication Skills
Since the role involves communicating confidently with local authorities, prepare examples of how you've effectively managed similar interactions in the past. Think about times when you’ve resolved issues or provided clear guidance, as this will highlight your ability to engage professionally.
✨Demonstrate Team Leadership
As you'll be providing line management for a small team, be ready to discuss your leadership style. Share specific instances where you've successfully led a team, supported their development, or improved team dynamics. This will show that you can foster a collaborative environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle emerging issues. Think of scenarios where you've identified trends or themes in your previous roles and how you addressed them. This will illustrate your proactive approach and alignment with the VOA's values of innovation and continuous improvement.