At a Glance
- Tasks: Lead user research to enhance government services and advocate for user needs.
- Company: Join the DVSA, a forward-thinking agency focused on improving user experiences.
- Benefits: Enjoy 25 days annual leave, flexible working, and a generous pension contribution.
- Other info: Collaborative environment with opportunities for professional growth and community engagement.
- Why this job: Make a real difference by shaping digital services that impact everyday lives.
- Qualifications: Experience in user research and a passion for understanding user needs.
The predicted salary is between 36000 - 60000 € per year.
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career!
As a Senior User Researcher, you will lead research activities within a multidisciplinary User Centred Design Team, collaborating across the Insolvency Service to influence and improve the design of our products and services.
Senior User Researchers design and carry out research activities with users that help teams develop a deep understanding of the people that use government services and their requirements.
As a Senior User Researcher, you will need to be an experienced practitioner who can plan, design, and conduct user research activities.
Responsibilities
Your responsibilities will include however are not limited to:
- conduct user research, and line manage and develop junior user researchers to ensure research practice is high quality, ethical, and safe
- build user-centred practices in multi-disciplinary teams using agile and iterative user-centred design methods
- effectively communicate user research findings to the team and the wider organisation, to influence delivery
- help teams to research inclusively with a wide range of users, including those with additional needs and other hard-to-reach groups
- take a dynamic role in the user centred design community, helping develop and improve our practice across the Insolvency Service
- help teams build services that apply the Government Service Standard, supporting teams to prepare for service assessments in line with GDS guidelines for building a good service
- identify metrics and other data that’s available to support user research and use this data to enhance your team’s understanding of user needs
- lead on planning, designing and preparing a range of user research activities to support the design, development and continuous improvement of our services
- planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of digital services. Leading the user research process from developing the research methodology and user recruitment scripts through to analysis and user research outputs
- creating and implementing a plan for user research for a project
- manage and prioritise your team’s work.
Senior User Researcher in Nottingham employer: Government Recruitment Service
At the Driver and Vehicle Standards Agency (DVSA), we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as a substantial pension contribution, flexible working options, and ample annual leave, our team members are empowered to thrive both personally and professionally while contributing to meaningful public service projects in a collaborative Agile environment.
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with fellow researchers. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your user research projects. Include case studies that highlight your process and impact. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common user research questions. Think about how you would advocate for user needs and share examples from your experience. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at StudySmarter. It’s a great way to stand out from the crowd!
We think you need these skills to ace Senior User Researcher in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior User Researcher role. Highlight your experience with user research methods and how you've successfully collaborated in Agile environments. We want to see how you can bring your unique skills to our team!
Showcase Your Research Skills:In your application, don’t just list your skills—show us how you've applied them! Share specific examples of user research activities you've led, the methods you used, and the impact your findings had on product development. This will help us understand your approach and expertise.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the position.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application is received properly and allows us to process it efficiently. Plus, you'll get a feel for our online presence and what we value as a company!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Research Methods
Make sure you’re well-versed in various user research methods like surveys, usability interviews, and card sorting. Be ready to discuss which methods you would choose for different scenarios and why they would be effective.
✨Showcase Your Collaboration Skills
Since this role involves working closely with product managers, designers, and developers, prepare examples of how you've successfully collaborated in the past. Highlight your ability to turn research findings into actionable insights that benefit the team.
✨Prepare to Advocate for Users
Be ready to demonstrate your passion for user needs-based design. Think of specific instances where you’ve advocated for users in previous roles and how it positively impacted the project or product.
✨Communicate Clearly and Effectively
Practice presenting your research findings in a clear and engaging way. You might be asked to explain complex data or insights, so being able to communicate effectively is key. Consider preparing a mock presentation to refine your delivery.
