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For Companies At a Glance
- Tasks: Design innovative services and improve user experiences based on data and evidence.
- Company: Join the DVSA, a forward-thinking government agency focused on user-centred design.
- Benefits: Enjoy 25 days annual leave, flexible working, and a generous pension contribution.
- Why this job: Make a real difference in public services while collaborating with diverse teams.
- Qualifications: Experience in service design and a passion for user research.
- Other info: Participate in open sessions to learn more about the role and team culture.
The predicted salary is between 28800 - 48000 £ per year.
As Senior Service Designer in the DVSA Service Design and User Research team your role will be to help DVSA deliver and continuously improve joined up, end-to-end services based on data and evidence. You will work in a delivery focused environment in collaboration with members of multi-disciplinary agile teams including policy experts, user researchers, data analysts, developers, content designers and business analysts.
Benefits
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
Role Responsibilities
- Designing services which meet the Government Service Standard.
- Carry out a wide range of service design activities from problem framing, journey mapping, prototyping and workshop facilitation.
- Translate actionable insights from user research and other insight sources into accessible designs.
- Ensuring services meet public sector accessibility regulations.
- Development of user-facing features ensuring technical feasibility of UI/UX designs in line with the GDS Design System.
- Will prototype website designs and UI elements as required.
- Play a leading role in developing a user centred design community that will discuss methods, best practice and identify areas for improvement.
- Collaborate with stakeholders across the agency including service owners, product owners, user researchers, business analysts, content designers and developers.
People and culture
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
Additional information
For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Open Sessions: Would you like to find out more about the role, the team and what it’s like to work in our department? If so, we are organising an open session where you can virtually 'meet the team' on Friday 30th January at 12 noon.
Senior Service Designer employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Network like a pro! Reach out to current employees at DVSA on LinkedIn or through our website. Ask them about their experiences and any tips they might have for the interview process.
✨Tip Number 2
Prepare for your interview by practising common service design scenarios. Think about how you would approach journey mapping or prototyping in real-life situations. We want to see your thought process!
✨Tip Number 3
Show off your portfolio! Make sure it highlights your best work in service design. Tailor it to showcase projects that align with the DVSA's mission and values, so we can see how you fit into our team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Senior Service Designer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Design Process: In your written application, share examples of your service design process. Talk about how you've tackled challenges in the past, from problem framing to prototyping, and how these experiences make you a great fit for our team.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using bullet points and short paragraphs. This helps us quickly see your relevant experience and skills without getting lost in lengthy descriptions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Service Design Inside Out
Make sure you’re well-versed in the principles of service design, especially as they relate to the Government Service Standard. Brush up on your journey mapping and prototyping skills, and be ready to discuss how you've applied these in past projects.
✨Showcase Collaboration Skills
Since this role involves working with multi-disciplinary teams, prepare examples that highlight your ability to collaborate effectively. Think about times when you’ve worked with user researchers, developers, or content designers to create user-centred solutions.
✨Bring Data to the Table
Be ready to discuss how you’ve used data and evidence to inform your design decisions. Prepare specific examples where your insights from user research led to actionable changes in service design.
✨Emphasise Accessibility and User-Centred Design
Familiarise yourself with public sector accessibility regulations and be prepared to talk about how you ensure your designs meet these standards. Highlight your commitment to creating inclusive services that cater to all users.
