At a Glance
- Tasks: Lead and inspire teams to deliver excellent customer service across multiple Jobcentres.
- Company: Join the Department for Work and Pensions, dedicated to improving lives through welfare and employment support.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and impactful community engagement.
- Other info: This role requires office-based work with frequent travel; join our Candidate Information Session for more insights.
- Why this job: Make a real difference in people's lives while developing your leadership skills in a supportive culture.
- Qualifications: Strong leadership experience in operational settings; passion for public service is essential.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. DWP is responsible for:
- helping people to move into work and supporting those already in work to progress, ensuring employment opportunity for all
- helping people to plan and save for later life, while providing a safety net for those who need it now
- providing effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society
- improving experience of our services while maximising value for money for the taxpayer
You will be at the heart of our operational delivery, with the proud aim of improving people’s day to day lives, helping build financial resilience and a more secure and prosperous future.
Role expectation
These are key roles that require flexibility and versatility, to help us deliver excellent customer service, make sound decisions, implement change and lead others.
This job would be ideal for people who have a passion for public service. It is a great opportunity to make a real difference to the lives of the people of Scotland.
Our Senior Operational Leader roles require strong leadership skills in an operational environment.
We are looking for transformational leaders – inspiring colleagues through difficult situations, setting high standards for leadership, and building high performing teams. You will monitor and drive performance, lead, coach and empower teams and make sound decisions.
You will be responsible for the line management responsibilities of staff, over multiple sites. We value visible leadership, taking a personal lead in engaging with and communicating key messages and implementing corporate change. You will be office-based (these are not hybrid / home-working roles), frequent travel between Jobcentres and within the community will be a feature of all roles.
A candidate pack is attached to the advert. Please read this pack thoroughly as it contains further information relating to the application process, including details of the Candidate Information Session which we encourage all interested candidates to join
Various Senior Operational Leader roles will be offered, which may include
Customer Service Leader
- Lead and support multiple Jobcentres, coaching local leaders to deliver excellent customer service.
- Use data and feedback from customer and colleagues to monitor performance and share good practices across teams and with senior leaders.
- Work with partners and employers to improve services and meet customer needs.
- Successfully implement change within your team.
- Create an inclusive workplace, encouraging staff development, innovation and valuing diverse perspectives.
Business Manager
- Lead and coordinate planning across the District ensuring activities are aligned with Scotland’s priorities and delivered accurately and on time.
- Champion colleague engagement and culture, supporting and coaching leaders to help teams feel informed, valued and connected.
- Deliver clear, tailored communications and share best practices to drive innovation, efficiency and a strong team identity
- Support performance and resource planning, using governance and reporting structures to coach teams, monitor progress and guide improvement.
Senior Employer Relations Leader
- Build strong, effective relationships with employers, acting as an ambassador for the DWP employer offer and agenda.
- Proactively seek new opportunities, using labour market insights to identify and develop partnerships that support customer needs and enable employability
- Align employer engagement with DWP policies and government priorities to support business delivery
- Partner with senior leaders, challenging and supporting their delivery to ensure employer engagement is embedded across the business.
Senior Operational Leader - North Scotland in Inverness employer: Government Recruitment Service
The Department for Work and Pensions (DWP) is an exceptional employer, dedicated to making a meaningful impact on the lives of individuals across North Scotland. With a strong focus on employee development, inclusive work culture, and the opportunity to lead transformative change, DWP empowers its staff to excel in their roles while fostering a supportive environment that values diverse perspectives. By joining DWP, you will not only contribute to vital public services but also enjoy a fulfilling career with ample opportunities for growth and professional advancement.
Contact Details:
Government Recruitment Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operational Leader - North Scotland in Inverness
✨Tip Number 1
Familiarise yourself with the DWP's mission and values. Understanding their commitment to improving lives and providing excellent customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former DWP employees, especially those in leadership roles. They can provide valuable insights into the organisational culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare examples of your leadership experience in operational settings. Be ready to discuss how you've successfully led teams through change and improved performance, as these are key aspects of the role.
✨Tip Number 4
Stay updated on current employment trends and challenges in Scotland. Demonstrating your knowledge of local labour market insights during your interactions can set you apart as a candidate who understands the community's needs.
We think you need these skills to ace Senior Operational Leader - North Scotland in Inverness
Some tips for your application 🫡
Understand the Role:Thoroughly read the job description and candidate pack provided by DWP. Make sure you understand the key responsibilities and expectations of the Senior Operational Leader role, as this will help you tailor your application.
Highlight Relevant Experience:In your CV and cover letter, emphasise your leadership experience in operational environments. Provide specific examples of how you've inspired teams, implemented change, and improved customer service in previous roles.
Showcase Your Passion for Public Service:DWP values candidates who are passionate about public service. In your application, express your commitment to making a difference in people's lives and how your values align with those of DWP.
Prepare for the Candidate Information Session:Join the Candidate Information Session mentioned in the advert. This is a great opportunity to learn more about the role, ask questions, and demonstrate your enthusiasm for the position.
How to prepare for a job interview at Government Recruitment Service
✨Understand the Role and Responsibilities
Make sure you thoroughly read the job description and understand the key responsibilities of a Senior Operational Leader. Be prepared to discuss how your experience aligns with their expectations, particularly in areas like leadership, performance monitoring, and customer service.
✨Showcase Your Leadership Skills
As this role requires strong leadership abilities, be ready to share specific examples of how you've successfully led teams in the past. Highlight instances where you've inspired colleagues, implemented change, or improved team performance.
✨Demonstrate Your Commitment to Public Service
Since the DWP is focused on improving lives and providing support to vulnerable individuals, express your passion for public service. Share any relevant experiences that showcase your dedication to making a positive impact in the community.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about potential challenges you might face in the role and how you would address them, especially in terms of leading teams and implementing changes effectively.
