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- Tasks: Lead a dynamic team to combat fraud and improve customer experience.
- Company: Join the Department for Work and Pensions, making a real difference in society.
- Benefits: Enjoy work-life balance, career progression, and opportunities to learn new skills.
- Other info: Frequent travel required; embrace a culture of collaboration and professional growth.
- Why this job: Be at the forefront of public service, driving change and innovation.
- Qualifications: Strong leadership skills and adaptability to changing priorities.
The predicted salary is between 40000 - 50000 £ per year.
Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you! The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud, Compliance and Debt’s (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse. As part of CFCD you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever. If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.
Your work as a Senior Operational Leader will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible. The job will include a range of duties including, but not restricted to, the following:
- Lead a large, geographically dispersed team of HEOs, reporting to Grade 7 and setting strategic priorities.
- Make complex decisions independently and at pace, applying technical knowledge and sound judgment.
- Drive performance through regular reviews, risk identification, and continuous improvement.
- Champion business change, embedding new policies and procedures effectively.
- Build strong relationships with senior stakeholders across government and external bodies.
- Provide visible leadership through site visits and clear, engaging communication.
- Foster flexible, motivated teams by listening, acting on feedback, and setting high standards.
- Promote innovation and collaboration across teams and directorates.
- Oversee people planning and resource deployment across sites.
- Enhance customer experience by designing and managing roles and processes.
- Ensure compliance with DWP policies and legislation, managing risks sensitively and promptly.
- Championing a culture of professional investigation practice, supporting colleagues to develop technical capability in line with Government Counter Fraud Profession (GCFP) requirements.
Due to the geographically dispersed nature of this team, this role will require frequent travel to other sites and occasional overnight stays.
Senior Operational Leader – Investigations employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operational Leader – Investigations
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising situational questions. Think about how you’ve led teams, made tough decisions, and driven performance in your past roles. We want to hear those stories!
✨Tip Number 3
Show off your adaptability! Be ready to discuss how you've handled change in previous jobs. DWP values flexibility, so let’s highlight those experiences where you thrived in dynamic environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior Operational Leader – Investigations
Some tips for your application 🫡
Show Your Inquisitive Side: Make sure to highlight your inquisitive nature in your application. We want to see how you engage with challenges and seek out solutions, especially in the context of fraud and compliance.
Tailor Your Experience: When detailing your experience, focus on leadership roles and any relevant achievements. We’re looking for examples that demonstrate your ability to drive performance and manage teams effectively.
Communicate Clearly: Your written application should reflect clear and engaging communication. We value transparency and clarity, so make sure your points are easy to understand and well-structured.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this important role in our team.
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Make sure you understand the DWP's mission and the specific challenges they face in reducing fraud and error. Brush up on relevant policies and procedures, especially those related to compliance and investigation practices. This will show that you're not just interested in the role, but also in making a real impact.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, particularly in challenging situations. Highlight your ability to make complex decisions quickly and effectively. The interviewers will want to see that you can drive performance and foster a motivated team, so be ready to discuss your leadership style and successes.
✨Be Adaptable
Since the role requires flexibility and adaptability, think of instances where you've successfully navigated change or uncertainty. Share stories that demonstrate your ability to pivot and adjust strategies as needed. This will resonate well with the DWP's focus on evolving business priorities.
✨Engage with Stakeholders
Building strong relationships is key in this role. Prepare to discuss how you've engaged with senior stakeholders in previous positions. Think about how you can communicate effectively and foster collaboration across teams. This will show that you understand the importance of stakeholder management in achieving organisational goals.