Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage and improve IT services, ensuring quality and performance across multiple platforms.
- Company: Join DWP, a dynamic team focused on transforming customer services for vulnerable communities.
- Benefits: Flexible working, career development opportunities, and a supportive team environment.
- Why this job: Make a real difference in people's lives while enhancing your service management skills.
- Qualifications: Experience in service management and strong relationship-building skills required.
- Other info: Opportunity for travel between Digital Hubs and potential for on-call support.
The predicted salary is between 36000 - 60000 £ per year.
Do you have experience of working across a range of stakeholders and enjoy building relationships?
Do you enjoy working in a fast-paced environment continually looking to evolve?
In DWP our Service Managers take on a range of key service management duties – we manage and resolve issues and monitor patterns and trends.
In DWP Digital Delivery for Digital Channels our teams work on services/products that impacts some of the most vulnerable people in society. We’re looking for people who are as motivated by that unique purpose as we are.
This is a key role within the Digital Channels Team that supports delivery through commercial contracts, working with cross functional teams to fulfil requirements and support management of supplier relationships. In addition to this you will be monitoring and reporting on Product/Service, Incident/Ticket and Problem Management activities and responding to queries addressing all aspects of the Products and Services as well as owning and managing financial and budget activities within the team.
Digital Modernisation & Efficiency, Digital Channels Live Services team have a clear mission/mandate to transform the way DWP delivers customer facing services. The Live services team are responsible for change, live run, development, and strategic direction across our products.
Working dynamically out of Digital Hubs, our diverse, dynamic teams focus on driving better outcomes. We work hard to ensure all our team can work to the rhythm of their lives and families.
Service Managers collaborate with technical teams, support teams and business areas to ensure products are delivered to agreed performance targets in a cost effective and timely manner. The role and responsibilities will align to end-to-end support services and performance of a product(s) or a combination of the two, promoting service quality and customer user experience improvements. They act as an interface between Digital and third-party suppliers, defining and articulating direction and working with suppliers throughout to ensure delivery of services to meet business needs whilst demonstrating best value.
The Senior IT Service Manager is responsible for implementation, management, and improvement of service management, and undertakes a range of key duties including reporting, incident management, problem management, relationship management, performance improvement and management of services to agreed service level agreement (SLA) and operational level agreement (OLA), working closely with all business areas across all levels to increase quality and drive improved end user satisfaction. On call support may also need to be provided.
As Senior IT Service Manager be responsible for ensuring implementation of the support strategy for Service Management across platforms, multiple channels, or a portfolio of Products/Services to ensure quality, availability, performance and process maturity ensuring alignment to Business outcomes.
Line management responsibilities, which would require setting objectives, managing development of others, and acting as a point of escalation.
Travel between Digital Hubs may be required to suit business needs.
#J-18808-Ljbffr
Senior IT Service Manager - Live Service employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager - Live Service
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with potential employers, make sure to express why you’re excited about the position and how it aligns with your values. We want to see that you care about making a difference.
✨Tip Number 3
Prepare for interviews by researching the company and its services. Understand their mission and how your skills can contribute to their goals. This will help you stand out and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen together!
We think you need these skills to ace Senior IT Service Manager - Live Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior IT Service Manager role. Highlight your experience in service management, stakeholder engagement, and any relevant achievements that showcase your ability to drive improvements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your motivation for working with vulnerable communities, as this aligns with our mission.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed incidents or problems in previous roles. We want to see your analytical thinking and how you’ve improved service delivery in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Service Management Inside Out
Make sure you brush up on your service management principles and practices. Be ready to discuss your experience with incident management, problem management, and how you've improved service delivery in past roles. This will show that you understand the core responsibilities of the Senior IT Service Manager position.
✨Build Relationships with Stakeholders
Since this role involves working across various stakeholders, think of examples where you've successfully built relationships in a fast-paced environment. Prepare to share how you’ve collaborated with technical teams and third-party suppliers to achieve common goals, as this will highlight your interpersonal skills.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss specific incidents or problems you've managed in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you identified issues, implemented solutions, and monitored outcomes to improve service quality.
✨Show Your Passion for Digital Transformation
DWP is focused on transforming customer-facing services, so express your enthusiasm for digital modernisation. Share any relevant experiences where you've contributed to similar initiatives, and be prepared to discuss how you can help drive better outcomes in this role.