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- Tasks: Lead complex service migrations and ensure seamless integration of digital services.
- Company: Join a forward-thinking government digital services team.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Shape the future of digital services while making a real impact.
- Qualifications: Experience in IT service management and strong stakeholder engagement skills.
- Other info: Promote continuous learning and enjoy excellent career growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Are you ready to lead complex service migrations that shape the future of digital services across government? As Senior IT Service Manager, you will be responsible for the migration of DWP Digital Integration customers from legacy products to strategic solutions, or overseeing their decommissioning, ensuring minimal disruption to live services and effective collaboration with Application Support and Integration Live Service teams. You will coordinate service transitions with Other Government Departments and external partners, managing resources across projects, service teams, and suppliers. Strong stakeholder engagement and communication will be key to success. In this role, you will proactively identify and resolve issues, presenting informed options to Product and Senior Product Owners. You will lead a small team, providing technical direction and acting as an escalation point to ensure delivery capability across Integration’s legacy products. Additionally, you will contribute to service management improvements across the wider Digital Group, manage the Integration Delivery pipeline, and ensure maintenance and patching activities are appropriately handled, escalating risks where necessary.
Please note this role requires you to pass Security Check clearance.
Key responsibilities- Ensure the safe retirement of legacy products and implementation of new strategic services, ensuring alignment with business outcomes and user needs.
- Build trusted relationships with stakeholders and partners to ensure seamless integration of end-to-end service performance and availability, enabling Digital to meet service objectives.
- Ensure safe integration of releases and changes into live, minimising disruption and enhancing customer experience.
- Provide input into the analysis and resolution of major incidents. Engage stakeholders in technical and business calls, validate incident reviews, and ensure effective communication during major business events.
- Develop, maintain, and test IT Service Continuity Management and IT Disaster Recovery plans in line with policy. Invoke recovery processes when required to reduce business risk and ensure service restoration.
- Ensure robust service support processes (incident, problem, change management) are in place and continuously improved.
- Ensure compliance with Service Management policies and procedures. Assure governance across risk and security management.
- Work with product teams and stakeholders to identify and fulfil security requirements and manage risks according to agreed priorities.
- Promote a culture of continuous learning and development. Be approachable, inclusive, and open to new ideas, supporting colleagues to reach their full potential.
- Ensure that maintenance, fixes and patching across the integration products is prioritised in the various agile squads.
Applications are encouraged from those holding ITIL4 or other equivalent service management framework qualifications.
Senior IT Service Manager employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field, especially those who work in government or have experience with digital services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s recent projects and challenges. Show us you understand the complexities of service migrations and how you can contribute to seamless transitions. Tailor your examples to highlight your stakeholder engagement skills!
✨Tip Number 3
Don’t just wait for job alerts! Actively search for roles on our website and apply directly. This shows initiative and can sometimes get you noticed faster than through traditional channels.
✨Tip Number 4
Follow up after interviews with a thank-you note that reiterates your enthusiasm for the role. Mention something specific from your conversation to remind them why you’re the perfect fit for leading those complex service migrations!
We think you need these skills to ace Senior IT Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with service migrations and stakeholder engagement. We want to see how your skills align with the role of Senior IT Service Manager!
Showcase Your Leadership Skills: Since you'll be leading a small team, it's important to demonstrate your leadership abilities. Share examples of how you've successfully managed teams or projects in the past, especially in IT service management.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Make sure you’re well-versed in IT service management principles, especially around service transitions and stakeholder engagement. Brush up on ITIL4 concepts and be ready to discuss how you've applied them in past roles.
✨Showcase Your Leadership Skills
As a Senior IT Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams, resolved conflicts, and driven projects to completion. Highlight your ability to provide technical direction and support.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating complex ideas clearly and concisely. Be prepared to discuss how you’ve engaged stakeholders in technical discussions and ensured effective communication during major incidents.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you identified and resolved issues proactively. Be ready to present informed options to product owners and discuss how you’ve contributed to service management improvements in previous positions.
