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- Tasks: Lead IT change management processes and ensure smooth deployment of changes.
- Company: Join the Department for Business and Trade, a top public sector employer.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Why this job: Make a real impact on the economy while working with innovative tech solutions.
- Qualifications: Expertise in IT change management and strong communication skills required.
- Other info: Be part of a dynamic team focused on improving business opportunities.
The predicted salary is between 48000 - 72000 £ per year.
The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways. Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly. Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements. Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated four times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards and won the award in 2025!
The work of Service Management within our department is expanding and we are increasing the number of changes that are raised in order to meet user needs. We require two Senior IT Change Managers who can take responsibility for overseeing and co-ordinating changes through our current and future change and release process, ensuring that the relevant approvals from within DBT are gathered in an efficient and timely manner and enabling IT changes to be delivered with minimal risk.
This will be someone who has the authority and ability to unblock issues where they arise and manage complex release and deployment pipelines. You will also bring some of the Service Management Improvement resources to life. For example, designing and applying ITIL-aligned change control processes to ensure changes are designed, built, tested, and deployed with effective stakeholder engagement and minimal risk of failure.
In addition you will oversee our internal change meetings ensuring that there is a robust mechanism for escalating changes appropriately. Alongside this, you will manage the people aspect of changes, communicating effectively and using relevant techniques to land your work.
Main responsibilities- Apply expert knowledge and understanding of IT change and release management to create, implement and own an effective and efficient IT change and release management process, aligning to ITILv4.
- Take ownership of the processes and procedures involved in IT change and release management, ensuring that requests for change are validated and meet business needs.
- Carry out regular reviews of the end-to-end IT change management process and initiate improvements, including process automation where possible.
- Implement and embed internal Change Advisory Board meetings.
- Contribute to the planning process - prioritising IT changes and associated implementation work against the capacity and capability of the team.
- Manage the communication of IT change and release details and schedules to update key stakeholders.
- Manage resistance to change, guiding colleagues through the change and release lifecycle.
Senior IT Change Manager employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Change Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at DBT or similar organisations. A friendly chat can open doors and give you insider info on the hiring process.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT change management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific projects where you successfully managed IT changes, focusing on how you minimised risks and engaged stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior IT Change Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior IT Change Manager role. Highlight your experience with IT change management and how it aligns with our mission at DBT. We want to see how you can contribute to our goals!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your ability to manage complex release pipelines and stakeholder engagement. We love seeing real-life applications of your expertise.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate clarity, especially when it comes to managing changes and communicating effectively with stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at Government Recruitment Service
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially ITILv4. Be ready to discuss how you've applied ITIL principles in previous roles, particularly in change and release management. This will show that you understand the framework and can implement it effectively.
✨Demonstrate Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders during change processes. Highlight your communication strategies and how you've managed resistance to change. This is crucial for the role, so be specific about your techniques and their outcomes.
✨Showcase Your Problem-Solving Abilities
Think of instances where you've had to unblock issues in a change management context. Be ready to explain your thought process and the steps you took to resolve these challenges. This will demonstrate your ability to handle complex situations effectively.
✨Be Ready to Discuss Process Improvements
Come prepared with ideas on how you would review and improve the end-to-end IT change management process. Mention any experience you have with process automation and how it can enhance efficiency. This shows you're proactive and focused on continuous improvement.
