Security Services Manager (SCC - Security Control Centre) in Blackpool

For jobs located in Wales, the ability to speak Welsh is desirable.

The Department for Work and Pensions (DWP) is one of the government’s largest public service departments with a sizeable annual budget, serving over 20 million citizens.

The estate spans 1.4 million square metres across 800+ sites and supports around 78,000 colleagues.

Our vision includes DWP colleagues, supply chain, partners and, most fundamentally, the customers the Department exists to serve. They are the reason for our existence.

We are responsible for the day-to-day operation of our vast Estate by managing a private sector supply chain that delivers essential services such as Security Guarding, Maintenance, Property and Leasehold Management, Construction, Cleaning and Facilities Management.

DWP Estates is not just about maintaining buildings - it’s about transformation. Our strategic goals include:

• Transitioning to a smaller, more affordable, and adaptable estate to meet future needs
• Investing in infrastructure through planned replacement works
• Embedding sustainability in line with Government Greening Commitments (GGCs)
• Delivering cost-effective services while maintaining high standards
• Creating a professional, best-in-class working culture across the Government Property profession

Our Estates strategy ambitions have been refreshed to take us through to 2030:

• OPTIMISE: Continue to transition to a more affordable and adaptable DWP estate that creates productive environments

• INVEST: Investment in an improved environment that better meets the needs of customers and colleagues and minimises service disruption

• SUPPORT the drive for sustainability throughout DWP

• DELIVER: Expertly deliver improving, cost-effective services for DWP

• THRIVE: Continue to develop a working culture for DWP Estates that is best in class across government

There is no better time to join the award winning DWP Estates team.

Key accountabilities

• Assist on the development of SCC process mapping, workflows, and reporting lines, alongside DWP Stakeholders and the SCC Supplier.
• Assist on monitoring the SCC Contract delivery, working closely with the SCC team and the departments integrator.
• Create lasting relationships with DWP Service Delivery supply chain partners to ensure the required service is delivered by our SCC Supplier.
• Supporting SCC Team to ensure all SCC functions are delivered to the required standard and within the required timescales.
• Work with SCC Team and DWP commercial teams regarding any SCC contract changes and/or required improvements.
• Work with the SCC Supplier to encourage change and innovation.
• Work with the SCC Team and Security managers to support the Estates contribution in the National Security Review.
• Assist in the delivery of the SCC security contract, systems, and manned guarding provision, through mobilisation and into operational implementation.
• Assist the SCC Team with any Service Delivery security related projects where connection may be required for new security systems to the SCC.
• Work with the SCC Team to undertake appropriate governance with the SCC provider, ensuring the use of escalating and reporting structures within DWP to inform appropriate stakeholders of SCC performance.
• Participate in and inform on SCC stakeholder engagement.
• Work with the SCC Team and the SCC supplier and other department stakeholders to ensure any data/reporting required is provided.
• Remain alert to emerging issues and trends which might impact your work area, identifying risks and resolving issues efficiently.
• Escalate any SCC security delivery issues to SCC Team.
• Analysing and using a range of relevant, credible information from internal and external sources to support decisions.
• Work with the SCC Team to maintain regular interface with the SCC Security Supplier to provide direction and support on Estates Service Delivery requirements (Business as Usual (BAU) and future initiatives).
• An analytical mind with the ability to take a broad overview of the complexities around the existing Estate and determine a proportionate cost-effective response to replacement systems and equipment.
• Foster a one team approach to managing security amongst DWP stakeholders to ensure a security focussed environment.
• Service reviews – Ensuring best value for money.
• Quality checks – Service delivered vs service expected (scheduled supplier services).

Performance and Governance

• Reporting into the Head of Security Services, this role will support them in the overall management of Estates Supply Chain Partners.
• As directed by the Head of Security Services, this role will work in conjunction with internal stakeholders and external parties as listed below.
• Supporting the performance management of the applicable supplier, providing ongoing performance and risk management against the agreed contractual performance obligations and ensuring contract management is effectively discharged. Overseeing the development of corrective actions to improve performance, working closely with DWP Category Management (Commercial team) on issues that require commercial input or escalation as well as working closely with DWP Estates’ H&S teams to obtain operational insights.
• Responsible for supporting performance management governance of the applicable supplier, undertaking review of Management Information, identifying potential gaps in service and collaboratively developing corrective actions with Facilities Management.
• Working with the DWP Estates’ Performance & Audit team to develop a performance framework to set out performance data and reporting requirements that are aligned to contractual obligations / KPIs reflecting DWP’s business requirements. Support review of performance audit against contractual obligations.
• Supporting the management and coordination of the Integrator CAFM system and associated supplier systems.

Relationship management

• Effectively supporting the supplier/client relationship across the Estates stakeholders, this role will support translation of Estates’ business requirements into the services required and support DWP Category Management team to oversee the contractual relationship between DWP and the Supplier Partner.
• This role will work collaboratively to ensure Estates Control Framework and End 2 End processes are effectively embedded and articulated across with the Supplier Partner and monitor the performance of the Supply Chain and the health of the relationships.
• Supporting to build a strategic and collaborative relationship with the Supplier Partner to foster innovation and actively identify risks, continuous improvement opportunities to improve service, efficiencies and value for money.
• Ensuring the Supplier Partner delivers outcomes that our customers need and at the requisite service quality.

Change Management

• Supporting service change requests, validating operational / business requirements with the Estates stakeholders. Providing supporting information and, undertaking contract administration activities and assurance against contractual requirements to support to DWP Category Management team to execute necessary contractual changes.
• Support maintaining records of all decisions made and instructions issued to the Supplier Partner. Maintaining an auditable change control register.
• Working closely with the broader DWP Estates Service Delivery team, ensure change requests accurately reflect DWP requirements. Overlaying supply chain insight and operational information to determine required changes in scope, service and volume to accurately reflect DWP’s requirements.
• Collaborating with the internal DWP stakeholders and Cost and Supplier Performance Management team to ensure changes to service matrix are accurately captured reflected in contract changes and the Application for Payment (AFP) process. Ensuring budget holders understand the change in costs, provide supporting data to secure their approval and raising any issues or concerns with the appropriate stakeholder.

Strategy

• Working alongside the wider DWP Estates Supply Management Team, providing support in development and implementation of DWP Estates’ Integrator and the Supply Chain performance management framework and category strategy.
• Have detailed understanding of the relevant supplier category strategy to support implementation and development plans as agreed by the DWP Category Management team and the Estates stakeholders.

Health & Safety

• Support in channelling requests for information for personal injury claims related to the Supplier Partner to enable receipt of timely information to support development of DWP’s response to personal injury claims.
• Working with the DWP Estates H&S team to monitor the Supplier Partner in meeting their Health and Safety obligations and reporting when any commensurate corrective action is necessary.