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- Tasks: Lead a diverse team to drive performance and deliver exceptional customer service.
- Company: Join DWP's CFCD Directorate, dedicated to fighting fraud and changing lives.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Why this job: Make a real impact while inspiring and leading a passionate team.
- Qualifications: Proven leadership skills and experience in managing large teams.
- Other info: Dynamic role with travel opportunities and a focus on innovation.
The predicted salary is between 36000 - 60000 £ per year.
As part of Counter Fraud, Compliance and Debt (CFCD) Directorate you will be at the heart of DWP's front line operations, helping to change people's lives and supporting the CFCD purpose of fighting fraud in the welfare system. As a Senior Operational Leader, you will role model excellent senior management leadership, taking responsibility for the flexible, effective, personalised delivery of customer service, quality, and performance. You will provide transformational leadership to a geographically diverse team - leading through others, driving people engagement, and inspiring colleagues to deliver objectives.
CFCD is a great place to work where the leadership team are passionate about attracting the best talent whilst nurturing and valuing new and existing colleagues to be the best they can be. We are looking for people who can demonstrate our values and commitment to leadership which are based around collaboration, resilience and inclusivity. We look for emotionally aware leaders who enable teams to be innovative, adaptable and flexible. We want you to be comfortable challenging the norm and finding daring and dynamic solutions that support our values and enable colleagues to shine in whatever role they do.
As a Senior Operational Leader, you will:
- Lead a large, geographically diverse team of at least 100+ colleagues setting strategic business priorities and driving performance.
- Make sound, complex decisions at pace and instil technical knowledge in your team.
- Use initiative to seek solutions to problems; making interpretative judgements where circumstances fall outside of available guidance.
- Oversee business change, lead performance reviews, and drive continuous improvement.
- Build strong, collaborative relationships with senior representatives from other government departments and external bodies.
- Provide visible, effective leadership through regular site visits and clear communication.
- Motivate teams to operate flexibly, seek feedback, and personalise services for customers.
- Encourage creative thinking and collaborative working to drive innovation and service improvements.
- Ensure compliance with DWP policies and procedures, managing risk exposure.
- A large part of the role is dealing with HR policy and procedures and carrying out the decision maker role on sensitive staff related issues.
- Due to the geographically dispersed nature of this team, this role will require frequent travel and occasional overnight stays.
Senior Operational Leader in Saint Leonards-on-Sea employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operational Leader in Saint Leonards-on-Sea
✨Tip Number 1
Network like a pro! Reach out to current employees at DWP or in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process.
✨Tip Number 2
Prepare for behavioural questions by using the STAR method (Situation, Task, Action, Result). Think of examples from your past that showcase your leadership skills and ability to drive performance in diverse teams.
✨Tip Number 3
Showcase your emotional intelligence during interviews. Be ready to discuss how you’ve motivated teams and handled challenging situations. This is key for a Senior Operational Leader role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Operational Leader in Saint Leonards-on-Sea
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, make sure to highlight your leadership style. We want to see how you inspire and motivate teams, especially in a diverse environment. Share examples of how you've driven performance and engaged colleagues in previous roles.
Be Specific About Your Experience: Don’t just list your past jobs; tell us about the specific challenges you faced and how you overcame them. We love hearing about your decision-making process and how you’ve implemented change in your teams. The more detail, the better!
Align with Our Values: Make sure your application reflects our values of collaboration, resilience, and inclusivity. We’re looking for emotionally aware leaders, so share instances where you’ve fostered an inclusive environment or encouraged innovative thinking among your team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the values of the CFCD. Be ready to share specific examples of how you've led diverse teams, driven performance, and inspired colleagues in previous roles.
✨Showcase Problem-Solving Skills
Prepare to discuss complex decisions you've made in fast-paced environments. Think of situations where you had to use initiative to find solutions outside of standard guidance. This will demonstrate your ability to make sound judgements under pressure.
✨Emphasise Collaboration and Inclusivity
Highlight your experience in building strong relationships with various stakeholders. Be prepared to talk about how you've fostered collaboration and inclusivity within your teams, as these are key values for the role.
✨Demonstrate Adaptability and Innovation
Think of examples where you've encouraged creative thinking and adaptability in your teams. Discuss how you've led business change and continuous improvement initiatives, showcasing your ability to challenge the norm and drive innovation.
