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- Tasks: Manage service desk for SaaS applications and ensure timely issue resolution.
- Company: Government agency in Edinburgh with a focus on public service.
- Benefits: Supportive environment, agile work culture, and opportunities for professional growth.
- Why this job: Make a difference in public service while enhancing your tech skills.
- Qualifications: Experience with SaaS applications and strong problem-solving abilities.
- Other info: Collaborative role with opportunities to train users and improve processes.
The predicted salary is between 30000 - 42000 £ per year.
A government agency in Edinburgh is seeking a dynamic Application Support Engineer to manage the service desk for various SaaS applications, including the Atlassian Suite and Zendesk. You will ensure timely resolution of issues, improve process efficiency, and provide training to users. Collaboration with stakeholders and participation in testing will be key. This role offers the opportunity to work in a supportive and agile environment focused on public service.
SaaS Application Support Engineer | Automation & Training employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Application Support Engineer | Automation & Training
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the agency on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies showcasing how you've tackled similar issues in SaaS applications. This will help us stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get together with friends or fellow job seekers and do mock interviews. This will help us nail those tricky questions about service desk management and user training.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you ace the process.
We think you need these skills to ace SaaS Application Support Engineer | Automation & Training
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with SaaS applications, especially if you've worked with tools like Atlassian or Zendesk. We want to see how your skills align with the role, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about application support and how you can contribute to improving process efficiency. Let us know what makes you the perfect fit for our team.
Showcase Your Problem-Solving Skills: In your application, share examples of how you've resolved issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions, especially in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Government Recruitment Service
✨Know Your SaaS Inside Out
Make sure you’re well-versed in the SaaS applications mentioned in the job description, especially the Atlassian Suite and Zendesk. Familiarise yourself with common issues users face and how to resolve them. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved technical issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to work under pressure.
✨Emphasise Collaboration
Since collaboration with stakeholders is key in this role, be ready to discuss how you’ve worked effectively in teams before. Share specific instances where you’ve communicated with different departments or users to achieve a common goal. This will highlight your teamwork skills and adaptability.
✨Prepare for Training Scenarios
As training users is part of the job, think about how you would approach teaching someone a new tool or process. You might even want to prepare a mini-training session to showcase your teaching style. This will illustrate your ability to convey complex information clearly and effectively.
