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- Tasks: Support disabled customers by providing tailored assistance and resolving queries.
- Company: Join the DWP, a key player in public service making a real difference.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Work in an inclusive team with opportunities for personal growth.
- Why this job: Make a positive impact on people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping diverse communities.
The predicted salary is between 28000 - 35000 £ per year.
DWP are looking to fill Executive Officer roles in DWP Disability Health & FED (Fraud, Error & Debt) Services, Access to Work. These roles are for people who have a positive attitude, a desire for public service and want to make a difference to people’s lives. We welcome applications from candidates who demonstrate the right communication skills, can respond to the needs of a diverse group of customers, understand complex information and can make the right decision at the right time.
Within Disability Services we are responsible for delivering services to millions of disabled customers across a product portfolio made up of Personal Independence Payment, Access to Work, Disability Living Allowance and Industrial Injuries Disablement Benefit. These posts are for Access to Work, a UK government scheme that provides practical support for people with a disability, health condition or neurodivergence to help them do their job. The support is tailored to the person and is designed to remove barriers so they can work effectively and confidently.
Responsibilities
- Take personal accountability for every customer you have contact with.
- Confidently handle inbound and outbound telephone calls, providing clear explanations, resolving queries, gathering information, and signposting customers appropriately, including in difficult or sensitive situations.
- Manage your own caseload, prioritising work effectively to meet quality, performance and timeliness standards.
- Consider each customer’s case as a whole and apply relevant guidance to make fair, evidence‑based decisions.
- Give clear and explainable reasons for your decisions.
- Be polite and professional, treating customers with respect and adapting your behaviour to meet the needs of a diverse customer base.
- Work on your own and as part of an inclusive and diverse team, building relationships, valuing the contribution of others and motivating colleagues to deliver a quality service.
- Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
- Protect Departmental and customers’ personal information.
- Use a range of computer systems, telephony and digital platforms such as Microsoft Teams.
Disability Services - Access to Work - EO Case Manager - National (Ref: 761) in Preston employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disability Services - Access to Work - EO Case Manager - National (Ref: 761) in Preston
✨Tip Number 1
Get to know the company! Research DWP and their Disability Services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves handling sensitive situations, role-play with a friend or family member to get comfortable explaining complex information clearly and confidently.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in Access to Work.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Disability Services - Access to Work - EO Case Manager - National (Ref: 761) in Preston
Some tips for your application 🫡
Show Your Passion for Public Service: When writing your application, let your enthusiasm for making a difference shine through. We want to see that you genuinely care about helping others and are committed to providing excellent service to our diverse customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for candidates who can handle complex information and make fair decisions, so give us examples that showcase these abilities.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, especially when it comes to explaining your thought process or decision-making. Avoid jargon and ensure your application is easy to read.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can consider you for this exciting opportunity in Disability Services.
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Before the interview, make sure you understand the role and the services provided by DWP Disability Health & FED. Familiarise yourself with Access to Work and how it supports individuals with disabilities. This knowledge will help you answer questions confidently and show your genuine interest in making a difference.
✨Showcase Your Communication Skills
Since the role involves handling sensitive situations and diverse customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging scenarios. This will demonstrate your ability to adapt your communication style to meet various needs.
✨Demonstrate Decision-Making Ability
Be ready to discuss how you approach decision-making, especially when it comes to complex information. Think of instances where you had to make fair, evidence-based decisions and explain your reasoning. This will highlight your accountability and analytical skills, which are crucial for the role.
✨Emphasise Teamwork and Inclusivity
The job requires working both independently and as part of a team. Share experiences where you’ve collaborated with others, valued their contributions, and motivated them. Highlighting your commitment to inclusivity will resonate well with the values of the DWP and show that you can thrive in a diverse environment.