Government Recruitment Service is hiring a Customer Resolution Senior Lead for Plymouth. The role leads about 150 colleagues across several service centres, overseeing complaint handling, high-profile escalations, and interactions with bodies like ICE and PHSO.
You will drive improvements using customer insight, shape future service strategies, and work with senior stakeholders to deliver high-quality outcomes in a fast-paced, ministerial-facing environment.
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Senior Lead, Customer Resolution & Service Improvement in Plymouth employer: Government Recruitment Service
The Ministry of Justice is an exceptional employer, offering a dynamic and inclusive work environment where finance professionals can thrive. With a strong commitment to employee development, flexible working options, and a robust pension scheme, the MoJ fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to influence key financial strategies that impact the nation. Located nationally, this role provides the unique advantage of engaging with diverse stakeholders across the UK, making it a rewarding place for those seeking meaningful contributions to public service.
Contact Details:
Government Recruitment Service Recruitment Team
