At a Glance
- Tasks: Lead a small admin team and engage with local authorities to support community initiatives.
- Company: Join the Valuation Office Agency, experts in public sector property valuation.
- Benefits: Collaborative environment, career development opportunities, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for personal growth and professional development.
- Why this job: Be part of a team that drives positive change in communities across England and Wales.
- Qualifications: Strong organisational skills and confidence in communication are essential.
The predicted salary is between 30000 - 40000 € per year.
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales. We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Role Overview
The Local Authority Engagement Team acts as the escalation route for local authorities and drives proactive engagement between the VOA and its partners. We are looking for an enthusiastic and organised individual to join our team. This is a great opportunity to lead a small admin team, manage our shared mailbox and play a key role in supporting our engagement with local authorities. The postholder will work closely with Local Authority Relationship Managers (LARMs) and their senior manager to maintain the team’s insight log and ensure accurate records. They will communicate confidently with local authorities via email and telephone, providing clear and timely responses. The role also involves supporting webinars, partnership meetings, and external events, representing the organisation and contributing to collaborative initiatives. In addition, the postholder will help deliver wider team objectives by identifying emerging themes and sentiment, helping to inform team priorities and direction.
Key responsibilities
- Provide line management for a small team of administrators.
- Support the senior manager in maintaining accurate and timely insight records and document updates.
- Triage the team inbox, ensuring enquiries are responded to within SLA or handed off promptly.
- Respond confidently to local authority enquiries via email and telephone.
- Escalate emerging issues and trends.
- Coordinate internal and external meetings, including minute-taking and follow-up actions.
- Build strong relationships with Local Authority Relationship Managers (LARMs) and understand their role.
- Promote high standards of customer service and operational delivery by:
- Encouraging innovation and continuous improvement.
- Supporting change initiatives and team engagement.
- Providing clear guidance to local authorities on correct processes.
Local Authority Engagement Support Manager in Plymouth employer: Government Recruitment Service
The Valuation Office Agency (VOA) is an exceptional employer, offering a collaborative and supportive work culture that prioritises professional growth and development. With a commitment to integrity and innovation, employees are empowered to excel in their roles while contributing to vital public sector initiatives that impact communities across England and Wales. The VOA fosters a dynamic environment where every team member can thrive, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Local Authority Engagement Support Manager in Plymouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Valuation Office Agency on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching the VOA’s recent projects and initiatives. We want to show that we’re genuinely interested in their work and ready to contribute to their mission.
✨Tip Number 3
Practice common interview questions, especially those related to teamwork and customer service. We need to demonstrate our ability to manage a team and engage with local authorities effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great way to reiterate our interest in supporting their objectives.
We think you need these skills to ace Local Authority Engagement Support Manager in Plymouth
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about supporting local authorities and engaging with our partners. A bit of personality can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight your relevant experience in administration and team management. We’re looking for someone organised and proactive, so share examples of how you've successfully managed teams or handled enquiries in the past. Tailoring your application to the job description will show us you’re the right fit!
Be Clear and Concise:We appreciate clarity in communication, especially since this role involves responding to local authority enquiries. Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your key achievements.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for at StudySmarter.
How to prepare for a job interview at Government Recruitment Service
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Local Authority Engagement Support Manager. Familiarise yourself with the key tasks like managing a small admin team and responding to local authority enquiries. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Communication Skills
Since the role involves communicating confidently with local authorities, prepare examples of how you've effectively handled similar situations in the past. Think about times when you’ve resolved issues or provided clear guidance, as this will highlight your ability to engage professionally.
✨Emphasise Team Collaboration
The job requires working closely with Local Authority Relationship Managers and supporting a collaborative environment. Be ready to discuss your experience in teamwork and how you’ve contributed to team objectives. Mention any initiatives you’ve led or participated in that fostered collaboration.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle emerging issues. Think of scenarios where you identified trends or escalated concerns effectively. Practising these responses will help you feel more confident during the interview.
