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- Tasks: Lead and inspire teams to deliver excellent customer service and achieve performance goals.
- Company: Join the Department for Work and Pensions, making a real difference in communities.
- Benefits: Competitive salary, career development, and the chance to impact lives positively.
- Why this job: Be at the forefront of public service, empowering others and driving change.
- Qualifications: Strong leadership skills and a passion for helping others.
- Other info: Office-based role with opportunities for personal growth and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
About the job
What are we offering?
Are you someone who strives to make a difference to people’s lives? If so, we would like to hear from you!
Do you have a passion for Public Service?
You will be at the centre of DWP’s front line operations helping to positively change peoples lives in our communities.
Who we are
About us – Department for Work and Pensions – GOV.UK (www.gov.uk)
Operations Managers are key roles that require flexibility and versatility, being responsible for coaching, leading and building a team to deliver excellent customer service and achieve national performance measures.
They will achieve this by:
- Creating an inclusive team environment, embracing different individual needs, views and ideas.
- Motivating, developing and encouraging teams, and undertaking regular performance reviews and observations.
- Lead by example and provide inspiration, direction and support to colleagues by communicating corporate changes with clarity and purpose.
- Identifying risks to performance and ensuring continuous improvement by ensuring colleagues are capable and empowered to build their skills and confidence.
- Identifying priorities to ensure the delivery of yours and others’ objectives.
- Creating an environment that empowers others to do the right thing for customers, being responsible for delivering an excellent service to achieve quality outcomes.
- A focus on building collaborative working relationships with colleagues and stakeholders across the wider team and Department to deliver excellent service.
- Being an active member of the Leadership Team, providing visible and effective leadership taking a personal lead in engaging with and communicating key messages and implementing corporate changes.
- Be responsible for achieving national performance measures through the quality of personalised interventions.
- Support work coaches to develop and maintain labour market links and knowledge.
- Support work coaches to deliver excellent service to claimants including vulnerable and those who have complex needs and/or disability.
Please see the candidate pack for additional information about the job roles available.
All roles are office based, front facing positions. Hybrid working will not be considered at this time. Travel across each respective District is expected.
Successful candidates will have the opportunity to express a location preference as part of the selection process. If you are offered a role in a location you have expressed a preference for, and you decline the offer or are unable to take up post within a reasonable timeframe you will be withdrawn from the campaign. Please do not select a location unless you are prepared to accept a role in that location.
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Operations Manager, The Midlands employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager, The Midlands
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at DWP. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research DWP’s values and how they align with your passion for public service. Show them you’re not just another candidate, but someone who truly cares.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on how you’d lead and motivate a team, as that’s key for the Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Manager, The Midlands
Some tips for your application 🫡
Show Your Passion for Public Service: Make sure to highlight your passion for making a difference in people's lives. We want to see how you connect with the values of public service and how you can contribute to our mission.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Operations Manager role. We love seeing candidates who put in the effort!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the job. Avoid fluff!
Apply Through Our Website: Remember to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role there.
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Make sure you understand the role of an Operations Manager and the specific responsibilities outlined in the job description. Familiarise yourself with the Department for Work and Pensions' mission and values, as well as current initiatives they are involved in. This will help you demonstrate your passion for public service and how you can contribute to their goals.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Think about how you’ve motivated others, handled challenges, and created an inclusive environment. Be ready to discuss how you can inspire and support your future colleagues in achieving national performance measures.
✨Emphasise Collaboration
Since building collaborative relationships is key for this role, come prepared with examples of how you've worked effectively with different teams or stakeholders. Highlight your ability to communicate clearly and engage with others, especially when implementing changes or addressing performance issues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions that show your interest in the role and the organisation. Inquire about the team dynamics, ongoing projects, or how success is measured within the department. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.