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- Tasks: Lead teams to deliver top-notch services and drive continuous improvement.
- Company: Join the DVSA, committed to keeping Britain moving safely.
- Benefits: Enjoy 25 days annual leave, flexible working, and a generous pension scheme.
- Why this job: Make a real impact on public service while developing your leadership skills.
- Qualifications: Strong leadership and performance management experience required.
- Other info: Dynamic role with opportunities for professional growth and a supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
Can you lead geographically dispersed teams to deliver consistent, high-quality services while meeting targets through effective planning and performance management? Do you use data-led decision making to drive continuous improvement, resolve complex issues, and deliver excellent customer service across teams? If so, we'd love to hear from you!
The Operational Delivery Manager plays a pivotal leadership role within the Directorate, driving service excellence through strategic oversight and operational leadership. Responsible for leading a geographically dispersed network of teams, the role holder will champion a culture of high performance and continuous improvement. With a strong focus on customer service, they will ensure the consistent, high-quality delivery of the service, aligning operational priorities with the DVSA’s mission to keep Britain moving safely and sustainably. Through effective leadership, they will inspire teams, uphold service standards, and deliver measurable outcomes that reflect the agency’s commitment to public service.
Benefits
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
- Flexible working options where we encourage a great work-life balance.
The role holder will be a visible, dynamic, and present leader of a geographically dispersed team building a cohesive and high performing team to deliver DVSA’s business priorities and targets. They will ensure that performance management and sickness absence is robustly managed in line with DVSA procedure, supporting their management team to ensure that issues are dealt with promptly and effectively. They will use planning and prioritisation to execute the services operational strategic objectives using workforce and resource management.
Your responsibilities will include, but aren’t limited to:
- Create an environment which promotes delivery of customer service.
- Uphold and improve customer service experience and standards to support DVSA’s vision.
- Lead the operational delivery of the service across a network of teams in an operational area, ensuring a consistent and quality service is provided to our customers.
- Be accountable for ensuring delivery against operational standards, key performance indicator (KPI) expectations and DVSA Business Plan targets.
- Take responsibility for ensuring high quality communications and engagement with colleagues.
- Develop and promote a culture of continuous improvement and continuous professional development to ensure delivery of a quality service to our customers.
- Champion best practice and customer service excellence, highlighting potential system improvements and supporting and advocating new ideas or innovations.
- Support the wider service and DVSA vision, strategy, and initiatives.
For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Operations Delivery Manager - Scotland employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Delivery Manager - Scotland
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the DVSA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your data-driven decision-making skills during interviews. Bring examples of how you've used data to improve processes or resolve issues in past roles. This will resonate well with the DVSA's focus on performance management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Operations Delivery Manager - Scotland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Operations Delivery Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Leadership Skills: Since this role is all about leading teams, don’t forget to share examples of your leadership experience. Talk about how you've inspired teams and driven performance in previous roles – we want to see your dynamic side!
Data-Driven Decisions Matter: We love a good data story! Include instances where you've used data to make decisions or improve processes. This will demonstrate your ability to drive continuous improvement, which is key for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Before the interview, dive deep into the job description and understand the key responsibilities. Be ready to discuss how your experience aligns with leading geographically dispersed teams and driving service excellence. Use specific examples from your past roles to illustrate your points.
✨Data is Your Best Friend
Since the role emphasises data-led decision making, come prepared with examples of how you've used data to drive improvements in previous positions. Think about metrics you’ve tracked, decisions you’ve made based on data analysis, and how those decisions impacted customer service.
✨Showcase Your Leadership Style
This position requires a dynamic leader, so be ready to talk about your leadership style. Share stories that highlight how you've inspired teams, managed performance, and fostered a culture of continuous improvement. Make it clear how you can build a cohesive team across different locations.
✨Engage with the DVSA Vision
Familiarise yourself with the DVSA’s mission and values. During the interview, express how your personal values align with theirs and how you can contribute to their vision of keeping Britain moving safely and sustainably. This shows genuine interest and commitment to the role.
