At a Glance
- Tasks: Analyse data to identify trends and risks, ensuring high-quality insights for stakeholders.
- Company: Join the UK's largest public service department dedicated to welfare and support.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities for travel and collaboration.
- Why this job: Make a real difference in protecting vulnerable customers from fraud and error.
- Qualifications: Strong analytical skills and ability to engage with diverse stakeholders.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. We are looking for successful applicants who are well suited and committed to providing high levels of customer service.
The Integrated Risk and Intelligence Service (IRIS) is part of the Counter Fraud, Compliance and Debt (CFCD) directorate and works across DWP to protect the welfare system from fraud and error. IRIS will enable DWP to prevent fraud and error and to be recognised as leaders in anticipating threats and ultimately deterring those who pose a threat from attempting to defraud in the first place.
Background to the Roles
IRIS is a dynamic and responsive community working together to transform and drive the handling of Fraud, Error and Debt, scanning the horizon for new threats and empowering the frontline. These roles are part of the Model Office team within the Operational Delivery Centre (ODC). As part of the Model Office team, the successful candidates will conduct robust, targeted testing, providing a safe environment for discovery and exploration, providing independent evidence-based and informed evaluation.
We are looking for emotionally mature team members who can innovate, be adaptable and flexible and encourage these skills in others. We want you to be comfortable challenging the norm and require someone who strives for continuous improvement and collaboration, taking responsibility for self-management, and delivering high quality referrals & insight to our many stakeholders across DWP.
Being capable of combining technical understanding with an eye for detail with strong influencing and negotiation skills to successfully engage with stakeholders. All roles will require you to work collaboratively across IRIS, CFCD, wider DWP and across Government to facilitate the successful delivery of our aims and objectives.
The main activities associated with this role are:
- Producing and interpreting/analysing complex management information (MI) and data, to highlight trends or potential risks which could impact on IRIS stakeholders and extremely vulnerable customers.
- Interrogating multiple data sources from within DWP and other Departments.
- Collaborating across DWP to develop the Department’s expertise and capability in responding to a variety of high-profile fraud and error risks and threats.
- Bringing together a range of skills to identify problems and find solutions through a multi-disciplinary team approach.
- Engaging effectively with a wide range of stakeholders and customers both verbally and through briefings and presentations.
- Communicating messages with clarity and conviction across the team and with other colleagues.
- Seeking feedback from colleagues, listening, and acting on this.
- Working and leading within a geographically dispersed team requiring a good level of skills, flexibility and understanding of working in a virtual environment.
- Adopting an all-source approach to analysis and evaluation.
- Providing quality assurance for IRIS outputs by providing evidence-led analysis.
Due to the geographically dispersed nature of this team, this role will require occasional / frequent travel and overnight stays.
Operational Delivery Centre Team Member in Pontypridd employer: Government Recruitment Service
The Department for Work and Pensions (DWP) is an exceptional employer, offering a supportive work culture that prioritises collaboration and continuous improvement. As part of the Integrated Risk and Intelligence Service (IRIS), team members will have the opportunity to engage in meaningful work that directly impacts the welfare system, while benefiting from professional growth opportunities and a commitment to high-quality customer service. With a focus on innovation and adaptability, DWP fosters an environment where employees can thrive and contribute to safeguarding the welfare of millions across the UK.
Contact Details:
Government Recruitment Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Delivery Centre Team Member in Pontypridd
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This insider info can give us a real edge!
✨Tip Number 2
Prepare for those tricky questions! Think about how your skills align with the role, especially around customer service and data analysis. We should practice articulating our experiences clearly and confidently.
✨Tip Number 3
Show off your adaptability! During interviews, share examples of how you've successfully navigated change or tackled challenges. DWP loves candidates who can think on their feet and embrace new situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep us on their radar.
We think you need these skills to ace Operational Delivery Centre Team Member in Pontypridd
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in providing top-notch customer service. We want to see how you've gone above and beyond to help others, especially in challenging situations.
Be Data Savvy:Since the role involves analysing complex management information, showcase any relevant experience you have with data analysis. We love candidates who can interpret data trends and make informed decisions!
Emphasise Teamwork:This role is all about collaboration, so share examples of how you've worked effectively in a team. We’re looking for those who can adapt and encourage others while driving towards common goals.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Make sure you understand the role and the DWP's mission. Familiarise yourself with the key responsibilities of the Operational Delivery Centre Team Member position, especially around customer service and fraud prevention. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Skills
Prepare examples that highlight your technical understanding, attention to detail, and ability to engage with stakeholders. Think about times when you've successfully collaborated in a team or tackled a complex problem. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Adaptable
The role requires flexibility and innovation, so be ready to discuss how you've adapted to change in previous roles. Share experiences where you've challenged the norm or contributed to continuous improvement. This will demonstrate your emotional maturity and commitment to the team's goals.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll need to communicate effectively with a range of stakeholders, consider doing mock interviews with friends or family. Focus on conveying your messages with clarity and conviction, as this will be crucial in the role.
