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- Tasks: Lead and manage teams to deliver exceptional customer service and achieve performance targets.
- Company: Join the DVLA, a key player in the Civil Service with a focus on public service.
- Benefits: Enjoy 25 days annual leave, flexible working, and a generous pension contribution.
- Why this job: Make a real difference by empowering your team and improving public services.
- Qualifications: Strong leadership skills and experience in managing teams effectively.
- Other info: Great opportunities for personal development and career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Can you effectively manage a team?
Do you enjoy delivering exceptional customer service?
Are you a strong communicator who can filter important information down to your team?
If so, we’d love to hear from you!
About the role
Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles.
Benefits
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Working at DVLA
- Driver and Vehicle Licensing Agency – Department for Transport Careers
Role purpose
The purpose of this role is to lead and manage operational managers and teams to deliver targets through effective use of resource and engagement of staff. To support business improvements and to deliver best-in-class customer service in a people focused environment that champions Recognition, Involvement, Development and Support for all.
Responsibilities
- Lead and manage your command area building a performance culture, taking responsibility and accountability for performance outcomes.
- Monitor and analyse operational performance data for your respective area.
- Oversee and be accountable for Performance, Conduct and Attendance processes and ensure they are adhered to and acted on.
- Lead in building the capabilities of your team in managing change in the workplace.
- Effectively lead and drive and coach the delivery of performance.
Great leadership is important to us as an organisation, and we will equip and support line managers to develop the skills they need.
We aim to empower leaders to create teams where people can flourish and deliver excellent outcomes for the public.
Further information
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only – whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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OCSD Operational Leader employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OCSD Operational Leader
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into the DVLA and its values. This way, you can tailor your responses to show how you fit right in with their people-focused environment.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved performance. We want to hear about your successes and how you’ve engaged your team to deliver exceptional results.
✨Tip Number 3
Prepare questions that show your interest! Ask about their approach to staff development or how they measure success in customer service. This not only shows you're keen but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace OCSD Operational Leader
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in managing teams and delivering exceptional customer service. We want to see how you've built a performance culture and engaged your staff in previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the role of an Operational Leader. Be ready to share specific examples of how you've successfully managed teams and delivered exceptional customer service in the past.
✨Understand the Performance Metrics
Familiarise yourself with the key performance indicators relevant to the role. Be prepared to discuss how you would monitor and analyse operational performance data, and how you’ve used such data to drive improvements in previous positions.
✨Showcase Your Communication Skills
As a strong communicator, you’ll need to demonstrate your ability to filter important information effectively. Think of examples where you’ve successfully communicated complex information to your team and how that led to improved outcomes.
✨Emphasise Team Development
Highlight your experience in building team capabilities and managing change. Prepare to discuss strategies you’ve implemented to support staff development and engagement, showcasing how you create a positive work environment.