Senior Performance Analyst in Nottingham

Can you develop performance measurement frameworks (KPIs, goals, user needs, benefits) and analyse services against them, adapting the approach as services evolve? Turn complex evidence into clear, actionable insight through effective storytelling that drives data‑informed decisions? Work shoulder‑to‑shoulder with delivery teams to define “what good looks like”, form hypotheses, and secure the tracking/data needed to prove impact? Bring together quantitative and qualitative evidence, using performance analytics and user feedback, to explain performance and recommend change? Communicate complex analysis clearly to influence decisions among product, policy and senior stakeholders? Hands‑on experience with tools such as Power BI and GA4, and data languages like SQL and DAX? Fostered collaboration across a digital community by sharing best practices in performance analysis, driving improvements in analytical quality and consistency?

Join DVSA’s Digital & Data directorate as a Senior Performance Analyst, working within the Information Management, Security and Data community to turn data into decisions that keep Britain moving safely and sustainably. As part of the wider DVSA data team, you’ll collaborate with service owners across DVSA to define “what good looks like” and provide governance and assurance for high-quality analytics. You’ll work closely with product, policy and enforcement teams, shaping frameworks and standards that raise analytical quality across the Agency. This role combines technical expertise with strategic influence, ensuring insights drive operational improvements and policy outcomes. Based in one of our digital hubs you’ll join a supportive, high-performing team that values curiosity, clarity and impact—making this an exciting opportunity to contribute to DVSA’s mission and the future of data‑driven decision‑making.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
• Flexible working options where we encourage a great work‑life balance.

Develop and adapt performance measurement frameworks (KPIs, goals, benefits) to assess DVSA services and products. Analyse quantitative and qualitative data from different sources, through proficiency with analytical tools, and user feedback to deliver actionable insights through compelling storytelling. Collaborate with delivery teams to define success, ensure data accuracy, and support evidence‑based decisions. Lead projects, promote best practice across the digital community, and contribute to our data strategy.

Your responsibilities will include, but aren’t limited to:

• Be responsible for collecting relevant and accurate data from digital and offline sources based on user requirements.
• Use analytical tools (e.g. Google Tag Manager, GA4 (Google Analytics), Power BI, SQL, Qualtrics) to collect, analyse, visualise and provide insight into the performance of a digital service or product.
• Be responsible for producing accurate, engaging and actionable analysis of online and offline data sources to derive priority user needs and user behaviour.
• Be responsible for providing insight and recommendations to stakeholders for action based on user data in easily understandable and engaging ways - such as show and tells, reports and dashboards.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.