No10 ICT Network Engineer

We are recruiting for a Network Engineer within our small, busy, fast paced, highly motivated technical ICT team working in the heart of UK Government. As well as taking part in interesting and ever-changing work where no two days are the same, you’ll be working in an environment that is supportive and inclusive. The larger ICT team consists of men and women from various technical and business backgrounds who pull together to get the work completed. In this team your opinion will be valued and listened to, and you will have the chance to help contribute to the direction of future network architecture. There will be relevant training opportunities alongside technical and business support from expert colleagues.

This role reports to the Head of Technical Communications, you will lead and work with your team on the design, development and maintenance of the internal and external network infrastructure and services. Using your technical knowledge, problem solving and analytical skills, you will investigate and resolve network hardware and software problems ensuring any issues are resolved at pace.

• Management and maintenance of physical and wireless network infrastructure components and devices such as switches, routers, firewalls, and load balancers.
• Monitoring network performance, ensuring system capacity, availability, and reliability.
• Dealing with network incidents, performing failover operations, and managing the resolutions of faults, working with third parties where necessary.
• Working consistently to keep systems secure by implementing latest best practices and procedures including testing.
• Designing, procuring, implementing, and fully documenting current and new solutions working to improve resilience of the current environment.
• Supporting the Head of Technical Communications to develop network strategy and deliver supporting projects to meet business requirements on time and within budget, from procurement to the delivery of the service.

• Investigating and resolving faults in services, implementing preventative measures and providing advice on solutions.
• Performing network maintenance and system tasks such as upgrades.
• Managing network rooms, ensuring they are safe, secure and being used correctly.
• Working with the team, FM and Security to do this.
• Supporting, maintaining, and administering firewalls.
• Acting as the main contact point for network infrastructure requests for support.
• Take forward the procurement and management of services and equipment.
• Mentoring and leading less experienced members of the team to develop skills across the team.
• Keeping up to date with new practices and innovation in technologies.
• Bringing in recommendations to improve system performance, security, and reliability.
• Participating in being on the full team out of hours on-call support rota.
• Plus, many more ad hoc technical and business activities required in support of the team’s work.

Important to note: Like most businesses, we need to maintain our services 24/7, therefore there will be a requirement to work out of hours that is mostly planned but sometimes unplanned. You will also be required to participate in an out of hours on-call rota for which an allowance will be paid. This rota includes weekday evenings and nights, weekends and public holidays. There will be the occasional need to work at remote sites as part of this role. There may also be a requirement to travel nationally or internationally depending on business needs, this may include staying overnight for several days. Because of this, you must have a UK passport and UK driving license. Due to the nature of this role, this role will be office based and open to sole UK nationals only.