Service Designer, SEO, 12 Month FTC, Liverpool/Newport
As a member of the Digital, Data and Technology function the post-holder will work closely with colleagues across the Commission in a multidisciplinary team and be responsible for the design of the end-to-end journey of a service. This helps a user complete their goal and the Charity Commission to deliver on its responsibilities. In this role, your work will involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by the Charity Commission.
A service designer is a confident and competent designer who can develop designs based on evidence of user needs and organisational outcomes.
You will:
- Be trusted to make good decisions
- Recognise when to ask for further guidance and support
- Contribute to the development of design concepts
- Interpret evidence-based research and incorporate this into your work
Key Responsibilities
- Clearly explain problems and design ideas to others
- Clearly explain design decisions to others using appropriate tools and methods
Designing for everyone
- Work with others to design and deliver inclusive, accessible and environmentally sustainable content or services that meet the needs of all users
- Ensure a design meets appropriate standards, for example accessibility regulations, with support
Designing strategically
- Align your design work to both the goals and vision of your team and the strategic objectives of your organisation
- Identify potential risks and use design to mitigate them
- Identify opportunities and use design to take advantage of them
- Contribute to the development of design patterns and components
Designing together
- Effectively plan and run a design session with your team, users or internal and external stakeholders
- Identify and engage the right people throughout the design process
- Give and receive constructive design feedback
Evidence-based design
- Analyse, synthesise and clearly explain evidence relevant to users or a service, for example, web analytics data
- Work with researchers or analysts to use evidence to inform, develop and test a design idea
- Apply iterative design principles and agile methodologies to your work
- Iterate and improve a design based on successive rounds of research
- Prototype your ideas at different fidelities to explore and test designs
- Use a range of design tools and techniques
- Use and iterate design patterns and components
- Lead and coordinate design work in your team, with support
- Communicate the value of user-centred design to your team
- Support other designers
- Work with digital and data leaders in your organisation, when needed
Problem solving
- Draw together and present reasoned solutions based on a wide range of complex evidence and data - able to act or decide even when details are not clear.
- Recognise patterns and trends from a wide range of evidence / data and draw key conclusions, outlining benefits, risks and design opportunities.
- Identify the main issues in complex problems; clarify understanding or expectations to discover opportunities to create value to users and the business.
- Influence internal and external stakeholders and senior leaders through your analysis and make use of qualitative and quantitative evidence to inform design decisions.
Decision-making
- Present findings and related design / business recommendations to key decision makers.
- Work within clear criteria and timescales laid down by colleagues.
- Plot timelines and manage your workload to suit your own capacity and the project/business need.
- Make day to day operational decisions relating to the co-ordination of user research activity within the Commission.
Proud member of the Disability Confident employer scheme
Company details
Company: Government Recruitment Service
Salary: £45,348 to £45,348 a year
Hours: Full-time
Location: L20 7HS
Job type: Temporary
Posting date: 22 Oct 2026
Closing date: 4 Nov 2026
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
#J-18808-Ljbffr
Service Designer, SEO, 12 Month FTC, Liverpool/Newport employer: Government Recruitment Service
The Ministry of Justice is an exceptional employer, offering a dynamic and inclusive work environment where finance professionals can thrive. With a strong commitment to employee development, flexible working options, and a robust pension scheme, the MoJ fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to influence key financial strategies that impact the nation. Located nationally, this role provides the unique advantage of engaging with diverse stakeholders across the UK, making it a rewarding place for those seeking meaningful contributions to public service.
Contact Details:
Government Recruitment Service Recruitment Team
