Government Recruitment Service in Newcastle-upon-Tyne is seeking a Customer Resolution Senior Lead to oversee complaint handling and resolution across CMS. The role manages approx. 150 colleagues across locations, handling high-profile escalations and ministerial interactions to shape service strategies.
The post requires exceptional leadership, the ability to drive improvements, and a focus on delivering strong customer outcomes within a fast-paced public sector environment.
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Senior Lead, Customer Resolution & Service Improvement in Newcastle upon Tyne employer: Government Recruitment Service
The Ministry of Justice is an exceptional employer, offering a dynamic and inclusive work environment where finance professionals can thrive. With a strong commitment to employee development, flexible working options, and a robust pension scheme, the MoJ fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to influence key financial strategies that impact the nation. Located nationally, this role provides the unique advantage of engaging with diverse stakeholders across the UK, making it a rewarding place for those seeking meaningful contributions to public service.
Contact Details:
Government Recruitment Service Recruitment Team
