Defra's DDTS team seeks an ITSM Knowledge Content & Quality Assurance Manager to drive the Knowledge Management strategy across the ITSM practice, ensuring content is accurate, searchable and actionable. You will lead content governance, improve knowledge quality and support the expansion of automation and AI-enabled solutions within ServiceNow, while mentoring 1–2 HEO colleagues.
This high-visibility role shapes how knowledge is created, managed and consumed across the organisation to support
ITSM Knowledge & Content Quality Lead in Newcastle upon Tyne employer: Government Recruitment Service
The Ministry of Justice is an exceptional employer, offering a dynamic and inclusive work environment where finance professionals can thrive. With a strong commitment to employee development, flexible working options, and a robust pension scheme, the MoJ fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to influence key financial strategies that impact the nation. Located nationally, this role provides the unique advantage of engaging with diverse stakeholders across the UK, making it a rewarding place for those seeking meaningful contributions to public service.
Contact Details:
Government Recruitment Service Recruitment Team
