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- Tasks: Lead a dynamic team to combat fraud and improve customer experience in the benefit system.
- Company: Join the Department for Work and Pensions, a vital public service organisation.
- Benefits: Enjoy work-life balance, career progression, and opportunities to learn new skills.
- Other info: Travel required; embrace a culture of innovation and collaboration.
- Why this job: Make a real difference in society while developing your leadership and investigative skills.
- Qualifications: Strong decision-making skills and adaptability in a fast-paced environment.
The predicted salary is between 40000 - 50000 £ per year.
Do you have an inquisitive mind? Do you enjoy engaging with customers? If so, we need you!
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. Counter Fraud Compliance and Debt’s (CFCD) aim is to drive down the level of fraud, error and debt within the benefit system, to protect the public purse.
As part of CFCD you will be at the heart of DWP’s efforts to reduce fraud and error in the benefit system. This is a hugely important public service, and our challenge is bigger than ever.
If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then CFCD is the place for you.
Your work as a Senior Operational Leader will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible.
The job will include a range of duties including, but not restricted to, the following:
- Lead a large, geographically dispersed team of HEOs, reporting to Grade 7 and setting strategic priorities.
- Make complex decisions independently and at pace, applying technical knowledge and sound judgment.
- Drive performance through regular reviews, risk identification, and continuous improvement.
- Champion business change, embedding new policies and procedures effectively.
- Build strong relationships with senior stakeholders across government and external bodies.
- Provide visible leadership through site visits and clear, engaging communication.
- Foster flexible, motivated teams by listening, acting on feedback, and setting high standards.
- Promote innovation and collaboration across teams and directorates.
- Oversee people planning and resource deployment across sites.
- Enhance customer experience by designing and managing roles and processes.
- Ensure compliance with DWP policies and legislation, managing risks sensitively and promptly.
- Championing a culture of professional investigation practice, supporting colleagues to develop technical capability in line with Government Counter Fraud Profession (GCFP) requirements.
Due to the geographically dispersed nature of this team, this role will require travel to other sites and occasional overnight stays.
Investigations Operational Leader in Newcastle upon Tyne employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigations Operational Leader in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DWP on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising situational questions. Think about how you’d handle complex decisions or lead a team through change. We want to see your thought process and adaptability!
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've fostered motivated teams in the past. Use examples that highlight your ability to listen, act on feedback, and set high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Investigations Operational Leader in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Inquisitive Side: Since the role is all about investigation, make sure to highlight your inquisitive nature in your application. Share examples of how you've engaged with customers or tackled complex problems in the past.
Tailor Your Application: Don’t just send a generic CV and cover letter! Tailor your application to reflect the specific skills and experiences that match the job description. We want to see how you can adapt to the changing priorities mentioned.
Highlight Leadership Experience: As a Senior Operational Leader, you'll need to demonstrate your leadership skills. Include any relevant experience where you've led teams, made decisions under pressure, or driven performance improvements.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out on this opportunity!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Make sure you understand the DWP's mission and the specific role of CFCD. Brush up on current issues related to fraud and compliance in the welfare system. This will show that you're not just interested in the job, but also in making a real impact.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or projects in the past. Highlight your ability to make complex decisions quickly and effectively. The interviewers will want to see that you can drive performance and foster a motivated team.
✨Be Adaptable
Since the role requires flexibility, be ready to discuss times when you've successfully adapted to changing priorities. Share specific instances where you’ve embraced change and how it benefited your team or project.
✨Build Relationships
Demonstrate your ability to build strong relationships with stakeholders. Prepare to talk about how you've engaged with different teams or external bodies in the past, and how you plan to do this in your new role.