Infrastructure Engineer in Newcastle upon Tyne

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

Do you have experience of the principles of Workload Automation or batch process tooling? Are you comfortable with working on Linux distributions and performing scripting on them?

You will join the DWP Enterprise Tooling Team which is responsible for managing and maintaining a range of enterprise products that monitor and report the performance of the Department’s IT systems.

As an Infrastructure Engineer within the DWP Enterprise Tooling Team, you will be joining a team of IT Engineers that are committed to designing, developing, deploying and supporting core IT services that underpin the DWP’s citizen facing systems. These services provide the monitoring necessary to know how healthy the underlying infrastructure or application is and that core IT services are operating in a performant manner.

Our current Tooling Portfolio includes the Autosys Workload Automation product. This orchestrates many of the Department’s batch systems ensuring that they complete in a timely manner. Previous experience in this toolset is preferred though not essential as training will be provided to the right candidate.

Whilst the service we offer operates predominantly on a Linux estate, there is a small amount of Windows Server systems which you must also be confident managing. Your experience in remotely managing both operating systems will be key to your success in this role.

Our Tooling Portfolio monitors and analyses our Hybrid hosting estate which is heavily leaning toward a substantial Public Cloud footprint. Therefore, we are looking for applicants with engineering skills and confidence to deploy and support cloud instance elements both via the console or using Infrastructure as Code techniques. As we move towards more solutions based on containerisation technologies, you will also be expected to have, and be able to demonstrate, a good understanding of this.

Your role will involve investigating issues, as and when they arise, ensuring that our Workload Automation service is running optimally and assisting with testing, validating and producing deployment plans for product upgrades and patches.

You will be working to ITIL standards across Incident, Problem and Change management as you maintain the Portfolio of Enterprise Tools within our domain to provide a robust and modern enterprise strength capability.

Working level experience of IT infrastructure concepts is essential as this knowledge will allow you to work in collaboration with a range of internal and external partners, stakeholders and customers.

You will be responsible for the design, delivery and on-boarding of new services to our existing Workload Automation system to ensure that individual batches run by each PDU complete in a timely manner, thus allowing payments to be made through the Central Payments System.

You will have responsibility for managing seamless batch integrations to updated infrastructure both on-premise and in cloud ensuring zero downtime.

You will also be responsible for ensuring the operational stability of our solutions and to improve the on-going robustness and resilience of this product.

In addition, you will utilise our other product sets such as Splunk, Dynatrace and BMC to proactively monitor and address potential issues.

The successful applicants will be part of a team, working closely with other Enterprise Tooling teams, Live Service engineers and application owners to ensure the systems and services, which monitor and manage the DWP estate, are operational, performant and that key application metrics are produced accurately.

The Enterprise Tooling team is responsible for providing a 24/7 service, which means you will be required to provide out of hours support, which is typically, a week on and week off. A small claimable allowance is available for being on call.