Government Recruitment Service is seeking a capable Team Leader to oversee the Customer Service Centre in Newcastle upon Tyne. You will lead a team, manage priorities, and drive performance across calls, emails, social media, web chat, and paper applications.
You will coach staff, use management information to improve individual and team performance, and ensure services meet targets and SLAs. The role collaborates with the virtual management team to maintain consistent service delivery.
Customer Service Centre Team Leader: Coaching & Performance in Newcastle upon Tyne employer: Government Recruitment Service
The Ministry of Justice is an exceptional employer, offering a dynamic and inclusive work environment where finance professionals can thrive. With a strong commitment to employee development, flexible working options, and a robust pension scheme, the MoJ fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to influence key financial strategies that impact the nation. Located nationally, this role provides the unique advantage of engaging with diverse stakeholders across the UK, making it a rewarding place for those seeking meaningful contributions to public service.
Contact Details:
Government Recruitment Service Recruitment Team
