At a Glance
- Tasks: Transform customer data into impactful insights and lead a team of Insight Specialists.
- Company: Join the DVSA, a key player in improving services for millions.
- Benefits: Enjoy 25 days annual leave, flexible working, and a generous pension contribution.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by championing the customer voice in strategic decisions.
- Qualifications: Experience in customer insight and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
Can you turn customer data and feedback into clear, impactful insights? Have you delivered actionable insight to senior stakeholders? Are you a collaborative leader who champions the customer voice? If so, we’d love to hear from you!
The DVSA Customer Insight team sits at the heart of improving services for millions of customers. We ensure that decisions are informed by robust evidence, combining quantitative and qualitative research with cutting-edge tools and technology.
The job holder will work with internal teams and external organisations to capture and analyse customer feedback to support core business functions. They will lead a team of Insight Specialists to produce customer insight and satisfaction reports using appropriate analytical and visualisation techniques to present the voice of the customer. The job holder will ensure data is properly managed and compliant with regulations, support services in sharing insights, collaborate with research partners, keep best practice up to date, and regularly brief senior leadership as a central contact for customer insight.
Your responsibilities will include, but aren’t limited to:
- Advise on the interpretation of insight, representing the voice of the customer and make recommendations for service improvements.
- Work with Senior Customer Insight Managers to develop new research.
- Evaluate the effectiveness of research methodologies ensuring continuous improvement and cost effectiveness of the service is maintained.
- Execute management responsibilities effectively and in line with DVSA policies and processes, working with, leading and acting as a role model for team members and colleagues in line with Civil Service values.
- Determine and plan team requirements, including allocating resources and prioritising activities, over the short to medium term by understanding the business environment in which the team operates, and the overall team objectives, ensuring their team understands and works to these requirements.
- Demonstrate leadership by providing guidance to staff to support the delivery of objectives.
- Manage and engage with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service.
- Work in collaboration with other managers across all functions for the good of DVSA and to create a high performing and well-respected Agency.
- Sustain an effective relationship with services managers and other stakeholders that have access to customer insight.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process.
Customer Insight Manager in Newcastle upon Tyne employer: Government Recruitment Service
The Driver and Vehicle Standards Agency (DVSA) is an exceptional employer that prioritises employee well-being and professional growth. With a generous pension contribution, flexible working options, and a commitment to fostering a collaborative work culture, DVSA empowers its employees to thrive while making a meaningful impact on millions of customers. Join us in a role where your insights will shape the future of our services and contribute to a customer-focused organisation dedicated to continuous improvement.
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at DVSA on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the interview process. This insider info can give us a leg up!
✨Tip Number 2
Prepare for those tricky questions! Think about how you can showcase your experience with customer insights and data analysis. We should practice articulating our past successes in a way that aligns with what DVSA is looking for.
✨Tip Number 3
Show off our leadership skills! Be ready to discuss how we've led teams and collaborated with others. DVSA values teamwork, so let’s highlight our ability to champion the customer voice while working with different departments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can keep track of our application status easily. Let’s make it happen!
We think you need these skills to ace Customer Insight Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Insight:When writing your application, let your enthusiasm for customer insight shine through! We want to see how you can turn data into meaningful stories that resonate with stakeholders. Share examples of how you've championed the customer voice in your previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on delivering impactful insights. Highlight your experience with both quantitative and qualitative research methods in a way that's easy to digest.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Customer Insight Manager role. We love it when candidates connect their skills and experiences directly to what we’re looking for, so don’t hold back on showing how you fit!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at DVSA!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Data
Make sure you’re well-versed in the customer data and feedback relevant to the role. Familiarise yourself with key metrics and insights that can drive service improvements. Being able to discuss specific examples of how you've turned data into actionable insights will impress your interviewers.
✨Showcase Your Leadership Skills
As a Customer Insight Manager, you'll be leading a team. Prepare to share examples of how you've successfully managed teams in the past. Highlight your collaborative approach and how you’ve championed the customer voice within your previous roles.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as interpreting customer feedback or advising on service improvements. Think through potential scenarios and prepare structured responses that demonstrate your analytical thinking and problem-solving skills.
✨Engage with Stakeholders
Since the role involves working closely with senior stakeholders, be ready to discuss how you’ve effectively communicated insights to them in the past. Share examples of how you’ve built relationships and influenced decision-making through your insights.
