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- Tasks: Examine property data, conduct site inspections, and make informed decisions.
- Company: Join the HMRC Valuation Office Agency, experts in public sector valuations.
- Benefits: Full training, supportive environment, and opportunities for career growth.
- Why this job: Make a real impact on public services while developing your skills.
- Qualifications: Eagerness to learn, analytical skills, and a passion for public service.
- Other info: Dynamic role with travel opportunities and a focus on teamwork.
The predicted salary is between 36000 - 60000 £ per year.
HMRC Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales. We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
We’re looking for talented people who are eager to contribute to vital public services and assist us to deliver taxation support to the government and local authorities. Your skills and experience will enable us to provide an efficient, effective service right at the heart of the public interest. As a Caseworker you will examine complex information and undertake detailed analysis to make accurate and informed decisions. Our caseworkers understand and apply technology to achieve efficient and effective business and personal results.
In addition to desk-based analysis, the role will include travelling to conduct on site property inspections. This will involve visiting properties to collect accurate data for valuation or assessment purposes. You will be expected to observe and record property characteristics, take measurements, and ensure all relevant details are documented in line with organisational standards. The successful candidate will have the opportunity to take the initiative and suggest ideas for business improvements, developing their networks and sharing feedback with others in a constructive manner. Full training will be provided on the systems used to help your decisions and you will have the full support and guidance from your line managers.
Key responsibilities:- Spending between 50% and 80% of your working week conducting site inspections of properties. The frequency of inspections may vary weekly depending on business needs.
- Travelling across a wide geographical area to inspection sites that may not always be easily accessible. This may occasionally require overnight stays to carry out inspections or attend team meetings and training sessions.
- Initiating contact with customers, local authorities, and agents via phone, email, or in person to progress cases efficiently and effectively.
- Using inspection data, system records, and online tools to identify, collect, and assess property information, ensuring accurate and fair assessments.
- Making case decisions in line with guidance, ensuring all relevant evidence is gathered and reviewed, under the supervision of a Technical Lead.
- Upholding the VOA’s standards of professionalism and customer service in all interactions with customers and stakeholders.
Caseworker in Newcastle upon Tyne employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caseworker in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research HMRC Valuation Office Agency and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Practice your case analysis skills! Since the role involves examining complex information, brush up on your analytical abilities. You could even simulate property inspections with friends or family to get comfortable with the process.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the role and the work culture. They might share tips that could give you an edge during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at HMRC VOA.
We think you need these skills to ace Caseworker in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Caseworker role. We want to see how you can contribute to our mission of delivering vital public services.
Showcase Your Analytical Skills: Since the role involves examining complex information, be sure to provide examples of your analytical abilities. We love seeing how you’ve tackled challenges in the past and made informed decisions.
Highlight Your Communication Skills: As a Caseworker, you'll need to interact with various stakeholders. Share instances where you've effectively communicated with customers or colleagues, as this will show us you're ready for the collaborative environment we foster.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Stuff
Make sure you understand the role of a Caseworker and the importance of property valuation in public services. Brush up on relevant legislation and the VOA's mission. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Analytical Skills
Prepare examples from your past experiences where you've had to analyse complex information or make informed decisions. Be ready to discuss how you approached these situations and what the outcomes were, as this is crucial for the role.
✨Demonstrate Your Communication Skills
As a Caseworker, you'll need to interact with various stakeholders. Practice articulating your thoughts clearly and concisely. Think about how you can convey complex information in an understandable way, especially when discussing property inspections.
✨Be Ready for Site Inspection Scenarios
Since the role involves site inspections, prepare for questions related to this aspect. Consider how you would handle challenges during inspections, such as difficult access or customer interactions. Showing that you're proactive and solution-oriented will impress the interviewers.