At a Glance
- Tasks: Support the Microsoft team with application queries and improve ways of working using M365 solutions.
- Company: Join the Department for Business and Trade, dedicated to growing the economy and supporting businesses.
- Benefits: Enjoy a collaborative work environment, training opportunities, and recognition as a top public sector employer.
- Other info: Opportunity to work on exciting projects like migrations and upgrades while promoting M365 applications.
- Why this job: Be part of a mission-driven team that champions innovation and makes a real impact on businesses.
- Qualifications: Experience with Microsoft admin centre, Teams, and SharePoint is essential; training skills are a plus.
The predicted salary is between 36000 - 60000 £ per year.
The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.
Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.
Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated three times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards!
We require a Microsoft 365 (M365) application administrator to support the in-house Microsoft team with processing various application queries.
The applications administrator will monitor service requests logged for the team and provide support to staff across the department, as per their requirements. You’ll guide users through best practice, championing M365 solutions where possible.
You should have experience of using the Microsoft admin centre, as part of the role will require using the Teams and SharePoint admin centres to carry out activities such as checking permissions and amending group settings.
You will work with our M365 applications engineer team to implement changes and support staff. As part of this role, you’ll actively promote the use of M365 applications, helping the department make the most of the M365 applications that are available.
Main responsibilities
You will:
- Work with the Microsoft 365 team to improve ways of working in the organisation using Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, Microsoft Power Automate, Power Apps, Lists, SharePoint and other Microsoft applications
- Assist with training and adoption of new Microsoft 365 solutions and processes including delivery and creation of training plans, materials and documentation
- Assist with monitoring the M365 support network in Microsoft Teams, posting regular announcements relating to M365 updates and responding to questions posted by colleagues across the department
- Provide technical user support for incidents escalated from the helpdesk and resolve system / application issues relating to Microsoft applications and tools, including SharePoint, Planner, Power Automate, Power Apps and Microsoft Forms
- Work with the Microsoft 365 team to develop, manage and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released
- Assist the technical team in delivering projects such as migrations, upgrades and application deployments
Microsoft 365 Engineer in Birmingham employer: Government Recruitment Service
The Department for Business and Trade (DBT) is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With a strong commitment to innovation and collaboration, the DBT has been recognised as one of the 'Best Public Sector Employers' at the Women in Tech awards, offering employees the opportunity to contribute meaningfully to the economy while benefiting from comprehensive training and development programmes. Located in a vibrant area, the DBT provides a unique chance to engage with diverse teams and make a tangible impact on businesses across the country.
Contact Details:
Government Recruitment Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft 365 Engineer in Birmingham
✨Tip Number 1
Familiarise yourself with the Microsoft admin centre, especially the Teams and SharePoint sections. Understanding how to navigate these platforms will not only boost your confidence but also demonstrate your proactive approach to the role.
✨Tip Number 2
Engage with online communities or forums focused on Microsoft 365 solutions. This will help you stay updated on best practices and common issues, which can be invaluable when discussing your knowledge during interviews.
✨Tip Number 3
Consider creating a small project using Microsoft 365 tools like Power Automate or Power Apps. This hands-on experience will not only enhance your skills but also provide you with concrete examples to discuss in your conversations with us.
✨Tip Number 4
Prepare to discuss how you would promote M365 applications within a team setting. Think about strategies for training and adoption that you could implement, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Microsoft 365 Engineer in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Microsoft 365 Engineer position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience:In your CV and cover letter, emphasise your experience with Microsoft 365 applications, particularly in using the admin centre, Teams, and SharePoint. Provide specific examples of how you've supported users or improved processes using these tools.
Showcase Your Training Skills:Since the role involves assisting with training and adoption of new Microsoft 365 solutions, mention any previous experience you have in creating training materials or delivering training sessions. This will demonstrate your ability to support staff effectively.
Craft a Strong Cover Letter:Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the mission of the Department for Business and Trade. Make sure to connect your personal values with their goals of supporting businesses and growing the economy.
How to prepare for a job interview at Government Recruitment Service
✨Know Your Microsoft 365 Inside Out
Make sure you have a solid understanding of Microsoft 365 applications, especially Teams, SharePoint, and Power Automate. Be prepared to discuss how you've used these tools in previous roles and how they can improve workflows.
✨Showcase Your Problem-Solving Skills
Be ready to provide examples of how you've resolved technical issues or improved processes using M365 solutions. Highlight your ability to troubleshoot and support users effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as training staff on new applications or managing user permissions. Think through your responses and relate them to the responsibilities outlined in the job description.
✨Demonstrate Your Communication Skills
Since you'll be working with various teams and users, it's crucial to show that you can communicate complex information clearly. Practice explaining technical concepts in simple terms, as this will be key in your role.
