Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead initiatives to enhance customer service and drive continuous improvement.
- Company: Dynamic organisation focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference in customer experience while collaborating with diverse teams.
- Qualifications: Strong communication skills and experience in stakeholder management.
- Other info: Join a forward-thinking team with a commitment to excellence.
The predicted salary is between 48000 - 72000 £ per year.
Responsibilities:
- Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers, promoting a culture of customer satisfaction.
- Managing and working effectively with stakeholders at all levels both internally & externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.
- Effectively communicating and collaborating with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
- Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
- Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services.
- Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
- Representing customers in Service Readiness reviews and assessments, identifying, managing and escalating service risks appropriately.
Senior Service Leader: Automation & Innovation Portfolio in Manchester employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Leader: Automation & Innovation Portfolio in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles or departments on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and initiatives. This shows you’re genuinely interested and ready to contribute to their goals, especially in automation and innovation.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with both technical and non-technical stakeholders, being able to explain complex ideas simply is key. Try role-playing with a friend.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Service Leader: Automation & Innovation Portfolio in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Leader role. Highlight your experience in customer service and stakeholder management, as these are key aspects of the job. We want to see how your skills align with our mission at StudySmarter!
Showcase Your Communication Skills: Since you'll be working with both technical and non-technical stakeholders, it's crucial to demonstrate your ability to communicate effectively. Use clear language and examples in your application that show how you've successfully collaborated with diverse teams in the past.
Highlight Continuous Improvement Initiatives: We love seeing candidates who are proactive about driving change! Share specific examples of initiatives you've led that improved customer services or operational efficiency. This will show us that you're not just about maintaining the status quo but are eager to innovate.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Customer Service Stuff
Make sure you brush up on the principles of customer service, especially in an enterprise context. Be ready to discuss how you've previously ensured high levels of customer satisfaction and how you can apply that to the role.
✨Stakeholder Management is Key
Prepare examples of how you've effectively managed stakeholders at various levels. Think about times when you had to adapt your communication style to suit different audiences, both technical and non-technical.
✨Show Your Continuous Improvement Mindset
Be ready to talk about initiatives you've led that drove continuous improvement. Highlight specific projects where you identified opportunities for enhancement and how you implemented changes successfully.
✨Financial Acumen Matters
Since reviewing supplier financial performance is part of the role, come prepared with examples of how you've validated invoices or identified cost reduction opportunities in previous positions. This will show your analytical skills and attention to detail.
