At a Glance
- Tasks: Ensure seamless IT services and support staff in achieving their mission.
- Company: Join the Department for Business and Trade, a leader in economic growth.
- Benefits: Flexible part-time hours, competitive pay, and a supportive work environment.
- Other info: Part-time role in London with opportunities for professional development.
- Why this job: Make a real impact while working with a dynamic team in a vital role.
- Qualifications: Experience in IT service management and excellent customer service skills.
The predicted salary is between 30000 - 40000 € per year.
The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways. Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly. Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements. Finally, we work in partnership with businesses every day, providing advance, finance and deal‑making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated four times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards and won the award in 2025!
As an IT Service Manager, you will be part of a busy and dynamic team, ensuring our IT services align with agreed service level agreements (SLAs). Your role is crucial in maintaining the highest levels of service quality and availability, enabling our staff to continue their vital work within DBT.
You will handle incidents, problems, and changes within the IT Team promptly while delivering excellent customer service. Additionally, you will oversee our asset/licence management process to ensure all assets/licences are utilised and accounted for, ensuring value for money.
This role is available in London Old Admiralty Building and must be worked from within the UK. This is a 2 day a week part-time role (16 hours), meaning you will need to be in the office for those 2 days a week. DBT will be flexible with your preference on these days and hours.
Main responsibilities:
- Ensure adherence to service level agreements (SLAs) and operational level agreements (OLAs), processes, and procedures for assigned services and contracts.
- Deliver quality products and services that meet business needs.
- Embed agile working practices and a digital-by-default culture across the department by engaging with various stakeholders.
- Support service continuity planning and processes.
- Resolve technical problems proactively and reactively, ensuring solutions meet business requirements.
- Ensure continuous service delivery, developing and implementing necessary changes and improvements.
- Communicate and manage technical changes with appropriate governance.
IT Service Manager (Part Time) in London employer: Government Recruitment Service
The Department for Business and Trade (DBT) is an exceptional employer, recognised for its commitment to fostering a supportive and inclusive work environment, as evidenced by its accolades at the Women in Tech awards. With a focus on employee growth and development, DBT offers flexible working arrangements and a collaborative culture that empowers staff to contribute meaningfully to the economy. Located in the historic Old Admiralty Building in London, this part-time IT Service Manager role provides a unique opportunity to be part of a dynamic team dedicated to delivering high-quality IT services that support vital business functions.
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager (Part Time) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Service Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its mission. Understand how your skills align with their goals, especially in supporting businesses to grow and export. We want you to show them you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. We suggest focusing on scenarios where you’ve successfully managed IT services or resolved technical issues, as these will be key in showcasing your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for that ideal part-time role with us at DBT!
We think you need these skills to ace IT Service Manager (Part Time) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Manager role. Highlight your experience with SLAs, problem resolution, and customer service. We want to see how your skills align with our mission at DBT!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience in IT service management. Mention specific projects or achievements that demonstrate your ability to deliver quality services and support.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, you can find more info about us and our culture there!
How to prepare for a job interview at Government Recruitment Service
✨Know Your SLAs Inside Out
Make sure you understand service level agreements (SLAs) and operational level agreements (OLAs) thoroughly. Be prepared to discuss how you've adhered to these in your previous roles, as this will show your potential employer that you can maintain high service quality.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Highlight your proactive and reactive approaches to problem-solving, as this is crucial for the IT Service Manager role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Agile Practices
Familiarise yourself with agile working practices and be ready to discuss how you've implemented them in your previous positions. This will demonstrate your ability to adapt and thrive in a dynamic environment, which is key for the role at DBT.
✨Engage with Stakeholders
Think about how you've engaged with various stakeholders in your past roles. Be prepared to share specific instances where your communication skills made a difference in service delivery or project outcomes, as collaboration is essential in this position.
