At a Glance
- Tasks: Lead user engagement and bridge the gap between tech and employees in a dynamic environment.
- Company: Join the Government Property Agency, transforming workplaces across the UK.
- Benefits: Competitive salary, commitment to diversity, and opportunities for personal growth.
- Other info: Be part of a diverse team focused on sustainability and social value.
- Why this job: Make a real impact on how the Civil Service works and improve user experiences.
- Qualifications: Experience in user engagement and a passion for technology and innovation.
The predicted salary is between 63653 - 69960 £ per year.
The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. We are looking for innovative, solutions-focused people to join our team.
Representing the best covenant in the UK – His Majesty’s Government – we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost-effective property services such as asset management, lifecycle replacement and workplace services.
Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:
- Striving for excellence - We always aim to deliver great results
- Empowering through respect - We insist on fair treatment for all, always
- Acting with integrity - We consistently do the right thing
- Succeeding together - We rely on each other to achieve success
We are committed to representing the communities we serve by making Equality, Diversity and Inclusion (EDI) part of everything we do. Our strong emphasis on EDI is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.
To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.
Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.
The PropTech Business Change and User Engagement Lead is responsible for bridging the gap between advanced workplace technology and the employees who use it. As organisations invest heavily in hybrid collaborative environments, this role ensures that these investments translate into seamless user experiences and high adoption rates. The specialist acts as the primary evangelist, trainer, and business change agent, designing approaches that reduce friction and familiarises end users with our products. Their role helps to build end user trust and confidence, thereby maximising the return on investment for all of our interoperable service offerings across the government estate.
This is a cross-cutting role that supports all the interoperable products managed by the Service Teams within PropTech, CTO Office. The post holder will be line-managed by a Product Manager within the PropTech Team itself. They will be part of a multi-disciplined team of specialists including Senior Technical Architects, Product Managers, Delivery Managers, User Researchers and other specialists. The post holder will work closely with these professionals who respond to a pipeline of work flowing from the Capital Projects, Lifecycle Replacement and Workplace Services Programmes.
The role will also act as an intermediary between our end users, ITSM (Information Technology Service Manager) partners and the service team members, some of whom are deployed onsite. The post holder will work to specific deliverables and deadlines created in collaboration with the Product Managers, Delivery Managers and Senior Architects responsible for the suite of interoperable technology services. The post holder will also need to provide critical feedback to product owners regarding the various products and discuss opportunities for improvement to support the continuous improvement cycle.
Business Change and User Engagement Lead in London employer: Government Recruitment Service
The Ministry of Justice is an exceptional employer, offering a dynamic and inclusive work environment where finance professionals can thrive. With a strong commitment to employee development, flexible working options, and a robust pension scheme, the MoJ fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to influence key financial strategies that impact the nation. Located nationally, this role provides the unique advantage of engaging with diverse stakeholders across the UK, making it a rewarding place for those seeking meaningful contributions to public service.
Contact Details:
Government Recruitment Service Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Change and User Engagement Lead in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Business Change and User Engagement Lead at Government Recruitment Service!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Government Recruitment Service or be willing to refer you for that Business Change and User Engagement Lead position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Government Recruitment Service who’s on the lookout for their next Business Change and User Engagement Lead star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Business Change and User Engagement Lead role at Government Recruitment Service!
We think you need these skills to ace Business Change and User Engagement Lead in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Government Recruitment Service. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Government Recruitment Service
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Government Recruitment Service. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
