At a Glance
- Tasks: Transform customer data into impactful insights and lead a team of Insight Specialists.
- Company: Join the DVSA, a key player in improving services for millions.
- Benefits: Enjoy 25 days annual leave, flexible working, and a generous pension contribution.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by championing the customer voice and driving service improvements.
- Qualifications: Experience in customer insight and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
Can you turn customer data and feedback into clear, impactful insights? Have you delivered actionable insight to senior stakeholders? Are you a collaborative leader who champions the customer voice? If so, we’d love to hear from you!
The DVSA Customer Insight team sits at the heart of improving services for millions of customers. We ensure that decisions are informed by robust evidence, combining quantitative and qualitative research with cutting-edge tools and technology.
You’ll lead a team of Insight Specialists to deliver high-quality, accessible insight, working closely with communications and service teams to maximise impact. You’ll play a key role in embedding customer-focused thinking across the organisation, supporting strategic goals and ensuring every improvement is grounded in what matters most to our customers.
Your responsibilities will include, but aren’t limited to:
- Advise on the interpretation of insight, representing the voice of the customer and make recommendations for service improvements.
- Work with Senior Customer Insight Managers to develop new research.
- Evaluate the effectiveness of research methodologies ensuring continuous improvement and cost effectiveness of the service is maintained.
- Execute management responsibilities effectively and in line with DVSA policies and processes, working with, leading and acting as a role model for team members and colleagues in line with Civil Service values.
- Determine and plan team requirements, including allocating resources and prioritising activities, over the short to medium term by understanding the business environment in which the team operates, and the overall team objectives, ensuring their team understands and works to these requirements.
- Demonstrate leadership by providing guidance to staff to support the delivery of objectives.
- Manage and engage with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service.
- Work in collaboration with other managers across all functions for the good of DVSA and to create a high performing and well-respected Agency.
- Sustain an effective relationship with services managers and other stakeholders that have access to customer insight.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process.
Customer Insight Manager in Leeds employer: Government Recruitment Service
The Driver and Vehicle Standards Agency (DVSA) is an exceptional employer that prioritises employee well-being and professional growth. With a generous pension contribution, flexible working options, and a commitment to fostering a collaborative work culture, DVSA empowers its employees to thrive while making a meaningful impact on millions of customers. Join us in a role where your insights will shape the future of our services and contribute to a customer-focused organisation dedicated to continuous improvement.
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insight Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DVSA on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This insider info can give us a real edge!
✨Tip Number 2
Prepare for those tricky questions! Think about how you can showcase your experience with customer insights and data analysis. We want to hear stories that highlight your leadership skills and how you've made an impact in previous roles.
✨Tip Number 3
Show off your passion for customer-centric thinking! During interviews, make sure to express how important the customer voice is to you. We love candidates who can demonstrate a genuine commitment to improving services based on customer feedback.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the DVSA team!
We think you need these skills to ace Customer Insight Manager in Leeds
Some tips for your application 🫡
Show Your Passion for Customer Insight:When writing your application, let your enthusiasm for customer insight shine through! Share specific examples of how you've turned data into actionable insights and how that made a difference in your previous roles. We want to see your passion for championing the customer voice!
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience with both quantitative and qualitative research, and how you've collaborated with teams to maximise impact. This shows us you understand what we're looking for and how you can contribute.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Data
Make sure you’re well-versed in the customer data and feedback relevant to the role. Familiarise yourself with key metrics and insights that can drive service improvements. Being able to discuss specific examples of how you've turned data into actionable insights will impress your interviewers.
✨Showcase Your Leadership Skills
As a Customer Insight Manager, you'll be leading a team. Prepare to share examples of how you've successfully managed teams in the past. Highlight your collaborative approach and how you’ve championed the customer voice within your previous roles.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as interpreting customer feedback or collaborating with other teams. Think through potential scenarios and prepare structured responses that demonstrate your problem-solving skills and strategic thinking.
✨Understand the DVSA's Mission
Research the Driver and Vehicle Standards Agency and its goals. Be ready to discuss how your experience aligns with their mission to improve services for customers. Showing that you understand their objectives will demonstrate your genuine interest in the role and organisation.
