Learning Products Apprentice

Are you someone who loves thinking creatively, and making things better for others? Do you want to work on projects that help thousands of frontline staff learn, grow, and deliver brilliant public services?

We’re looking for a group of Learning Products Apprentices to join our team and help create practical, engaging learning resources for operational colleagues across the department.

We’re not looking for a perfect CV – we’re looking for potential! You don’t need loads of experience; just a curious mind, a collaborative spirit, and a passion for making learning work in the real world.

You’ll be part of a friendly, forward-thinking team that designs learning products to support operational staff, those working on the front line of public services. Your work will help them build skills, solve problems, and deliver better outcomes for our claimants.

As a Learning Designer, you’ll create engaging, accessible learning products that meet business needs and support staff development. You’ll work closely with stakeholders to understand learning requirements and design digital solutions that are user-focused and inclusive. From initial concept to final delivery, you’ll manage the full design process; researching content, developing materials, ensuring quality, and continuously improving products in line with organisational standards.

The Learning Products Apprentice role will involve:

• Designing learning tools – Help create guides, resources, and digital content that support real-world operational challenges.
• Listening to users – Talk to operational staff to understand what they need and how they learn best.
• Collaborating with experts – Work with learning designers, facilitators, and service teams to bring ideas to life.
• Keeping things organised – Support the planning, testing, and rollout of new learning products.
• Making learning inclusive – Ensure everything we create is accessible, practical, and relevant to diverse teams.

Key Responsibilities

• Apply a range of digital tools and learning design standards to create engaging and effective learning modules that meet business needs. This requires strong digital skills, particularly in Microsoft Office, and the ability to work with specialist design tools such as Articulate or similar platforms.
• Ensure all products meet accessibility, inclusion and diversity requirements.
• Collaborate with key stakeholders to understand learning requirements and target audience to identify optimum learning solutions.
• Design and develop high quality learning products using a variety of learning solutions, based on agreed specifications and detailed requirements. This requires working on own initiative to manage timescales allocated for development work.
• Work on own initiative to research content for the learning product which they are designing, including reaching out to other designers or subject matter experts and using operational instructions. This requires a high level of communication skills and the ability to interpret information on the DWP Intranet and other IT systems.
• Impacting and identifying design and transformational improvements against current learning products.
• Participate in evaluation to facilitate continuous improvement activity for processes and products.
• Attending regular meetings with Learning Design and Delivery (LDD), Project and stakeholder colleagues.
• Manage the quality assurance process for their products, reworking as required to meet stakeholder requirements and gaining sign off prior to publishing. This will include taking the lead in “show and tell” presentations, taking feedback and answering questions from stakeholders. Excellent communication skills are required.
• Take responsibility for personal capability build by identifying skills gaps and development needs and working with your line manager to find opportunities to meet those requirements.