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For Companies At a Glance
- Tasks: Lead the transition of projects to live service, ensuring quality and efficiency.
- Company: Join a dynamic team at the Home Office, focused on innovative service management.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact by driving successful project transitions and collaborating with diverse teams.
- Qualifications: Experience in service management and strong problem-solving skills required.
- Other info: Work in a supportive environment with a focus on teamwork and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As a Lead Transition Service Manager, your main day to day responsibilities will be to:
- Enable the process to transition projects to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams to ensure a standard set of transition gateways are met and that a consistent set of Service Operations requirements are incorporated into service designs.
- Ensure and assure that the required people, processes, suppliers and tools are in place to accept new services.
- Drive work forward to meet delivery deadlines, without compromising quality of delivered service.
- Make recommendations on rollout approaches, acceptance planning, handover requirements, quality assurance activities and early-life support.
- Work collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles.
- Drive the transition process, including prioritisation, risk management and dependency activities to ensure effective transition.
- Onboard the new service on to the Home Office ServiceNow ITSM tooling working effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding of the service that they are providing or consuming.
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Lead Service Transition Manager employer: Government Recruitment Service
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Transition Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Lead Service Transition Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service transition management. Think about how you can showcase your experience with project teams and service operations. We want you to shine!
✨Tip Number 3
Don’t forget to leverage our website for job applications! It’s super easy to apply directly through us, and we’re always updating our listings. Plus, it shows you’re serious about joining our team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Lead Service Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lead Service Transition Manager role. Highlight your experience with service transitions, project management, and collaboration with teams. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed transitions in the past and how you can bring that expertise to us.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you've solved complex problems or overcome obstacles in service transitions. We love candidates who can think on their feet and drive work forward!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Government Recruitment Service
✨Know Your Transition Processes
Familiarise yourself with the key transition processes and methodologies relevant to the role. Be ready to discuss how you’ve successfully managed transitions in the past, focusing on specific examples that highlight your ability to engage with project teams and ensure smooth service handovers.
✨Demonstrate Collaborative Skills
Since this role requires strong collaboration with various teams, prepare to share instances where you've built effective relationships with project teams, suppliers, or stakeholders. Highlight your communication skills and how they helped overcome challenges during transitions.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving in a transition context. Think of examples where you identified risks or dependencies and how you managed them to ensure successful service delivery without compromising quality.
✨Understand ServiceNow ITSM Tooling
As onboarding new services onto ServiceNow is part of the job, brush up on your knowledge of ITSM tools, particularly ServiceNow. If you have experience with it, be ready to explain how you’ve used it to facilitate transitions and support teams effectively.
