Defra’s ITSM Knowledge Management Practice Office within Group Infrastructure & Operations (GIO) seeks an experienced Knowledge Content & Quality Assurance Manager. You will push forward knowledge quality, content governance, and service adoption while expanding automation in ServiceNow and AI-enabled solutions.
The role involves implementing the Knowledge Roadmap, embedding design standards, and governance, with line management for 1–2 HEO colleagues.
ITSM Knowledge Management Lead — Content & QA employer: Government Recruitment Service
The Ministry of Justice is an exceptional employer, offering a dynamic and inclusive work environment where finance professionals can thrive. With a strong commitment to employee development, flexible working options, and a robust pension scheme, the MoJ fosters a culture of collaboration and innovation, ensuring that every team member has the opportunity to influence key financial strategies that impact the nation. Located nationally, this role provides the unique advantage of engaging with diverse stakeholders across the UK, making it a rewarding place for those seeking meaningful contributions to public service.
Contact Details:
Government Recruitment Service Recruitment Team
