At a Glance
- Tasks: Ensure seamless IT services and support staff in achieving their mission.
- Company: Join the Department for Business and Trade, a top public sector employer.
- Benefits: Flexible part-time hours, competitive pay, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for professional growth.
- Why this job: Make a real impact by enhancing IT services that empower businesses.
- Qualifications: Experience in IT service management and strong problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways:
- We help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.
- We open international markets and ensure resilient supply chains through Free Trade Agreements, trade facilitation and multilateral agreements.
- We work in partnership with businesses every day, providing advance, finance and deal‑making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated four times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards and won the award in 2025!
As an IT Service Manager, you will be part of a busy and dynamic team, ensuring our IT services align with agreed service level agreements (SLAs). Your role is crucial in maintaining the highest levels of service quality and availability, enabling our staff to continue their vital work within DBT. You will handle incidents, problems, and changes within the IT Team promptly while delivering excellent customer service. Additionally, you will oversee our asset/licence management process to ensure all assets/licences are utilised and accounted for, ensuring value for money.
This role is available in London Old Admiralty Building and must be worked from within the UK. This is a 2 day a week part-time role (16 hours), meaning you will need to be in the office for those 2 days a week. DBT will be flexible with your preference on these days and hours.
Main responsibilities include:
- Ensure adherence to service level agreements (SLAs) and operational level agreements (OLAs), processes, and procedures for assigned services and contracts.
- Deliver quality products and services that meet business needs.
- Embed agile working practices and a digital-by-default culture across the department by engaging with various stakeholders.
- Support service continuity planning and processes.
- Resolve technical problems proactively and reactively, ensuring solutions meet business requirements.
- Ensure continuous service delivery, developing and implementing necessary changes and improvements.
- Communicate and manage technical changes with appropriate governance.
IT Service Manager (Part Time) employer: Government Recruitment Service
The Department for Business and Trade (DBT) is an exceptional employer, recognised for its commitment to fostering a supportive and inclusive work environment, as evidenced by its accolades at the Women in Tech awards. With a focus on employee growth and development, DBT offers flexible working arrangements and a collaborative culture that empowers staff to contribute meaningfully to the economy. Located in the historic Old Admiralty Building in London, this part-time IT Service Manager role provides a unique opportunity to be part of a dynamic team dedicated to driving innovation and excellence in public service.
Contact Detail:
Government Recruitment Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager (Part Time)
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they align with DBT's goals. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on showcasing your experience in IT service management and how you can contribute to maintaining high service quality at DBT.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can find more information about the role and the team, which can give you an edge during the interview process.
We think you need these skills to ace IT Service Manager (Part Time)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Manager role. Highlight your experience with SLAs, problem resolution, and customer service. We want to see how your skills align with our mission at DBT!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience in IT service management. Mention specific projects or achievements that demonstrate your ability to deliver quality services and support.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, you can find more info about us and our culture there!
How to prepare for a job interview at Government Recruitment Service
✨Know Your SLAs Inside Out
Make sure you understand service level agreements (SLAs) and operational level agreements (OLAs) thoroughly. Be prepared to discuss how you've adhered to these in your previous roles and how you would ensure compliance in this position.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical problems in the past. Highlight your proactive and reactive approaches, and be ready to explain how your solutions met business requirements effectively.
✨Emphasise Agile Practices
Familiarise yourself with agile working practices and be ready to discuss how you've embedded these in your previous roles. Share specific instances where you engaged stakeholders to foster a digital-by-default culture.
✨Communicate Changes Clearly
Communication is key in this role. Think about how you've managed technical changes in the past and be prepared to share your strategies for ensuring appropriate governance and stakeholder engagement during transitions.
